Amin AL Amin
Cybersecurity Student
Istanbul,34
Summary
I'm a cybersecurity student who tried many different working environments and got adapted to them quickly due to my love and passion of learning. My goal is to add value to the workplace by increasing profits and sharing knowledge with my coworkers plus supporting them. I look forward to growing both professionally and personally through this experience.
Overview
3
3
years of professional experience
Work History
Translator
Free Lancing
08.2023 - Current
- Translated documents from between Turkish, Arabic, And English.
- Worked with other translators to facilitate real time conversations.
- worked as free lancer translator and helped many tourists from many countries in many different facilities like Hospitals, Airports, Banks, Governmental institutions, etc...
- Listened to recordings and translated critical information.
Call Center Representative
Techno IQ
10.2023 - 06.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Front Desk Receptionist
Grand Atakum Hotel
09.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments effectively ensuring there is no mistakes occurred.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to hotel privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Sales Supervisor
Mora Moda
01.2022 - 08.2022
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Effectively coached team members to reach weekly and monthly sales goals.
Education
Bachelor of Science - Cybersecurity
Axcel International Academy
Esenyurt, Turkey 04.2001 -
Skills
Translation between 3 languages ( Arabic, English, And Turkish )
Relationship Building
Customer Service
Guest Relations
Time Management
Customer Relationship Management
Call Control
Problem-solving skills
Sales closing
Teamwork and Collaboration
Multitasking
Decision-Making
Self Motivation
Attention to Detail
Adaptability
Working under pressure
Quick-learning
Timeline
Call Center Representative
Techno IQ
10.2023 - 06.2024
Translator
Free Lancing
08.2023 - Current
Front Desk Receptionist
Grand Atakum Hotel
09.2022 - 06.2023
Sales Supervisor
Mora Moda
01.2022 - 08.2022
Bachelor of Science - Cybersecurity
Axcel International Academy
04.2001 -