Hakan Cagatay
Customer Service
Antalya
Summary
Dedicated and empathetic Customer Support . Proven ability to resolve customer issues efficiently, build strong customer relationships, and improve customer satisfaction. Adept at using various communication channels including phone, email, and live chat. Committed to providing timely and professional solutions while maintaining a positive company image.
Overview
1
1
year of professional experience
Work History
Tour Guide
Anex Tour
04.2024 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Guest Relations Officer
Kilit Hospitality Group
08.2023 - 11.2023
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
Airport Customer Service Agent
Jet2holidays
06.2023 - 08.2023
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Education
Associate of Applied Science - Tourism
Akdeniz University
Antalya 04.2001 -
Skills
Excellent communication and interpersonal skills
Conflict resolution and problem-solving
Multitasking and time management
Active listening and empathy
Team collaboration and support
Adaptability in fast-paced environments
Languages
Turkish
Native language
English
Proficient
C2
Timeline
Tour Guide
Anex Tour
04.2024 - Current
Guest Relations Officer
Kilit Hospitality Group
08.2023 - 11.2023
Airport Customer Service Agent
Jet2holidays
06.2023 - 08.2023
Associate of Applied Science - Tourism
Akdeniz University
04.2001 -