Summary
Overview
Work History
Education
Skills
Timeline
Maria Sliusar

Maria Sliusar

Airport Representative
Calgary

Summary

I work in tourism for 6 years, I get along well with other people and can provide good service. I can work in a team. I find that it's more productive to work as a solid team to achieve common goals. I consider myself a hard-working and responsible person. I have experience in working with people. I always try to do my work on time.

My aim is to work for a well-organized company which is following standards, and a company which strives for perfection in terms of guests/customers satisfaction and the wellbeing of the employees. And also learn everything new, get new skills, develop and gain experience.


Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Airport Representative

Tour Operator "ANEX TOUR"
Bodrum
05.2022 - 10.2022
  • Meeting tourists at the front desk.
  • Scanning vouchers, enter data in to the system.
  • Providing the necessary information.
  • Solving any questions and problem situations.
  • Calling, distribution of programs and control of the presence of all transfer guides in their places during working hours.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Airport Representative

Tour Operator "ANEX TOUR"
Dubai
10.2021 - 03.2022

Airport Representative

Tour Operator "ANEX TOUR"
Dubai
04.2019 - 10.2020

Airport Representative

Tour Operator "ANEX TOUR"
Antalya
05.2018 - 11.2019

Transfer Guide

Tour Operator, TEZ TOUR
Antalya
04.2017 - 10.2017
  • Meeting with guests.
  • Accompanying tourists from the airport to the hotel, on excursions.
  • Organization of information meetings.
  • Sale of excursion programs.
  • Providing the necessary information.
  • Solving any questions and problem situations.
  • Organization and management of advertising and information groups.
  • Worked flexible hours across night, weekend and holiday shifts.

Head Waitress

Restaurant "DI CASA"
Kiev
03.2016 - 03.2017
  • Customer service.
  • Table setting at the arrival of the guest.
  • Advising the guest on the menu.
  • Assistance in choosing dishes and drinks.
  • Taking dishes out according to courses.
  • Full table service, monitoring the comfort of guests in the establishment.
  • Inspected dishes and utensils for cleanliness.
  • Well-coordinated teamwork.

Operator Call-Centre

Kyiv International Institute of Sociology
Kiev
06.2014 - 09.2015
  • Carrying out sociological surveys by phone.
  • Entering the received information into the database.
  • Information analysis and reporting.


Education

Bachelor of Tourism - Tourism Manager

Kyiv National University Of Food Technologies, Ukraine, Kiev
09.2014 - 07.2018

Skills

Dependable and Responsible

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Timeline

Airport Representative - Tour Operator "ANEX TOUR"
05.2022 - 10.2022
Airport Representative - Tour Operator "ANEX TOUR"
10.2021 - 03.2022
Airport Representative - Tour Operator "ANEX TOUR"
04.2019 - 10.2020
Airport Representative - Tour Operator "ANEX TOUR"
05.2018 - 11.2019
Transfer Guide - Tour Operator, TEZ TOUR
04.2017 - 10.2017
Head Waitress - Restaurant "DI CASA"
03.2016 - 03.2017
Kyiv National University Of Food Technologies - Bachelor of Tourism , Tourism Manager
09.2014 - 07.2018
Operator Call-Centre - Kyiv International Institute of Sociology
06.2014 - 09.2015
Maria SliusarAirport Representative