Maria Sliusar
Airport Representative
Calgary
Summary
I work in tourism for 6 years, I get along well with other people and can provide good service. I can work in a team. I find that it's more productive to work as a solid team to achieve common goals. I consider myself a hard-working and responsible person. I have experience in working with people. I always try to do my work on time.
My aim is to work for a well-organized company which is following standards, and a company which strives for perfection in terms of guests/customers satisfaction and the wellbeing of the employees. And also learn everything new, get new skills, develop and gain experience.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Airport Representative
Tour Operator "ANEX TOUR"
Bodrum
2022.05 - 2022.10
- Meeting tourists at the front desk.
- Scanning vouchers, enter data in to the system.
- Providing the necessary information.
- Solving any questions and problem situations.
- Calling, distribution of programs and control of the presence of all transfer guides in their places during working hours.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Airport Representative
Tour Operator "ANEX TOUR"
Dubai
2021.10 - 2022.03
Airport Representative
Tour Operator "ANEX TOUR"
Dubai
2019.04 - 2020.10
Airport Representative
Tour Operator "ANEX TOUR"
Antalya
2018.05 - 2019.11
Transfer Guide
Tour Operator, TEZ TOUR
Antalya
2017.04 - 2017.10
- Meeting with guests.
- Accompanying tourists from the airport to the hotel, on excursions.
- Organization of information meetings.
- Sale of excursion programs.
- Providing the necessary information.
- Solving any questions and problem situations.
- Organization and management of advertising and information groups.
- Worked flexible hours across night, weekend and holiday shifts.
Head Waitress
Restaurant "DI CASA"
Kiev
2016.03 - 2017.03
- Customer service.
- Table setting at the arrival of the guest.
- Advising the guest on the menu.
- Assistance in choosing dishes and drinks.
- Taking dishes out according to courses.
- Full table service, monitoring the comfort of guests in the establishment.
- Inspected dishes and utensils for cleanliness.
- Well-coordinated teamwork.
Operator Call-Centre
Kyiv International Institute of Sociology
Kiev
2014.06 - 2015.09
- Carrying out sociological surveys by phone.
- Entering the received information into the database.
- Information analysis and reporting.
Education
Bachelor of Tourism - Tourism Manager
2014.09 - 2018.07
Skills
Dependable and Responsible
undefinedTimeline
Airport Representative - Tour Operator "ANEX TOUR"
2022.05 - 2022.10
Airport Representative - Tour Operator "ANEX TOUR"
2021.10 - 2022.03
Airport Representative - Tour Operator "ANEX TOUR"
2019.04 - 2020.10
Airport Representative - Tour Operator "ANEX TOUR"
2018.05 - 2019.11
Transfer Guide - Tour Operator, TEZ TOUR
2017.04 - 2017.10
Head Waitress - Restaurant "DI CASA"
2016.03 - 2017.03
Kyiv National University Of Food Technologies - Bachelor of Tourism , Tourism Manager
2014.09 - 2018.07
Operator Call-Centre - Kyiv International Institute of Sociology
2014.06 - 2015.09
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