BÜLENT KEÇELİ

• With team of approximately 18 people, monitoring and collecting problematic SME, small business and agricultural loan receivables throughout country and taking all actions to eliminate bank's possible loss.
• Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
• Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
• Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
• Assisted in developing new strategies to increase recovery rates on delinquent accounts without compromising client relationships or business reputation.
• Consistently met or exceeded monthly targets for successful collections, contributing to overall financial health of organization.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Contributed to ongoing enhancement of credit risk management frameworks by staying current on emerging trends and sharing insights with colleagues.
• Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering positive experience during difficult financial situations.
• Trained new team members in company policies, procedures, and best practices for successful collections management.
• Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
• Utilized analytical skills to identify trends among delinquent accounts and develop targeted action plans.
• Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
• Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies..
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Worked with legal resources and recovery teams to manage default issues.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Accessed credit records to evaluate customer credit histories.
• Played pivotal role in new product development initiatives by assessing associated risks and offering viable recommendations for improvement.
• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
• Collaborated with cross-functional teams for effective management of high-risk accounts, minimizing losses.
• Spearheaded efforts to improve early warning systems by identifying predictive indicators of deteriorating credit quality within portfolio.
• Assessed credit risk and analyzed financial statements.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Conducted presentations to upper management and executive teams for loan recommendations.
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Collaborated with other teams to identify and mitigate risks impacting organization.
• Participated in loan committee meetings to provide input on lending processes.
• Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
• Negotiated payment plans and loan terms with delinquent customers.

• Developed and executed strategies to grow bank''s loan portfolio, expanding business opportunities.
• Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
• Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
• Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.

• Evaluated loan applications thoroughly before approving or denying them.
• Collaborated with cross-functional teams, streamlining processes for better customer service.
• Negotiated favorable credit terms with suppliers, resulting in cost savings for company.
• Managed diverse portfolio of clients, ensuring timely payment processing and account maintenance.
• Increased overall revenue by optimizing pricing structures based on market conditions and client profiles.
• Developed thorough understanding of each client''s financial situation, allowing for customized solutions tailored to their needs.
• Established strong relationships with clients for increased revenue and repeat business.

Improved customer satisfaction by addressing and resolving complaints promptly.

Maintained clean, safe, and organized store environment to enhance customer experience.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
• Analyzed customer feedback to identify areas for improvement.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Described product to customers and accurately explained details and care of merchandise.