Zhadyra Abdirassil
Almaty,Kazakhstan
Summary
With strong a strong foundation in customer service and communication, I excel in creating welcoming and organised environments. My ability to manage multiple tasks calmly and efficiently ensures guests have seamless and enjoyable a seamless and enjoyable experience. Adaptable and quick to learn, I bring positivity and enthusiasm to every interaction, ensuring satisfaction and comfort for all visitors.
Overview
3
3
years of professional experience
Work History
Spa Receptionist
DoubleTree by Hilton
Bodrum, Türkiye
05.2026 - Current
- Managed booking appointments via telephone, email, and in-person inquiries, maximising spa occupancy and client satisfaction.
- Greeted spa guests with warmth and enthusiasm, delivering first-class care from arrival to departure.
- Managed spa opening and closing, conducting tasks such as counting cash, cleaning and locking doors.
- Processed payments for treatments and spa services, proactively asking for feedback to ensure guests received high-quality service.
Guest Relations Officer
Jumeirah Marsa Al Arab
Dubaı, UAE
02.2025 - 03.2026
- Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
- Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
Guest Relations Specialist
Villa Park Sun Island
, Maldives
07.2024 - 02.2025
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Updated customer records with every interaction, ensuring data accuracy and privacy compliance.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Addressed technical support issues, providing step-by-step guidance to resolve product or service malfunctions.
Hostess
Titanic Business Kartal
İstanbul, Türkiye
11.2023 - 07.2024
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
Waitress
Titanic Luxury Collection
Bodrum, Türkiye
05.2023 - 11.2023
- Monitored guest behaviour to ensure a pleasant dining experience.
- Follow food safety and hygiene standards to ensure the health and safety of guests.
- Follow all restaurant policies and procedures, including handling allergies or dietary restrictions.
- Support other team members by helping with tasks like carrying food, refilling drinks, or taking additional orders.
- Assisted in setting up and breaking down dining area for special events and busy shifts to support efficient operations.
- Conducted inventory checks for dining supplies, maintaining adequate stock levels for seamless service.
Education
General Medical Nursing -
Taraz Bolashak Hight Medical College
Taraz, Kazakhstan07-2022
Skills
- Reception operations
- Client management
- Scheduling appointments
- Data accuracy
- Transaction processing
- Organisation
- Communication skills
- Teamwork
- Empathy
- Interpersonal skills
- Patience
- Adaptable
- Integrity
Languages
Kazakh
Proficient
C2
Russian
Proficient
C2
Turkish
Advanced
C1
English
Upper Intermediate
B2
Personal Information
- Date of Birth: 07.12.2001
- Gender: Female
- Nationality: Kazakh
Custom
- Volleyball
- Basketball
Timeline
Spa Receptionist
DoubleTree by Hilton
05.2026 - Current
Guest Relations Officer
Jumeirah Marsa Al Arab
02.2025 - 03.2026
Guest Relations Specialist
Villa Park Sun Island
07.2024 - 02.2025
Hostess
Titanic Business Kartal
11.2023 - 07.2024
Waitress
Titanic Luxury Collection
05.2023 - 11.2023
General Medical Nursing -
Taraz Bolashak Hight Medical College