Kung Fu
İrem Bayıldıran
Spa Receptionist
Ankara
Summary
Committed to creating a tranquil, luxurious environment while maximizing revenue and ensuring guest satisfaction. Adept at delivering exceptional guest service, pursue daily operations, and ensuring a seamless guest experience. Skilled in Spa & Wellness and Hospitality processes. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Talented to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Spa Receptionist
JW Marriott Hotel
03.2024 - Current
- Playing a pivotal part in operation wellness, spa, fitness, pool servies. Ensuring a seamless and integrated approach to holistic well-being.
- From tailor-made programs to engaging wellness events and compelling promotions, I am committed to creating an environment that captivates and resonates with our diverse clientele.
- Provided service to statesmen and high-level VIP guests.
- I took my service to the next level by receiving periodic training on customer satisfaction standards such as Forbes and LQA.
- Trained and implemented international Marriott standards.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Supported spa manager with administrative tasks, aiding in smooth spa operations.
- Managed online bookings and inquiries, expanding spa's reach and accessibility.
- Enforced spa policies, following company procedures at all times.
Public Relations Responsible
EOT Dental Clinic
01.2024 - 03.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Using reservation programs.
Bar Waitress
Rixos Premium Bodrum
04.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with bartenders to ensure efficient drink preparation and timely delivery to guests.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Demonstrated excellent multitasking skills, managing multiple tables simultaneously while maintaining high standards of service quality.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Provided support during large events, ensuring smooth service for all guests in attendance.
- Supported a positive work environment by collaborating with colleagues, assisting them when needed, and contributing to team morale.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Increased repeat business by establishing rapport with patrons and remembering their preferences.
- Learned how to make Thai ice cream, coffee art, and Belgian chocolate at Godiva Cafe.
English Teacher
Armis Kindergarten
11.2021 - 03.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Prepared comprehensive English curriculum for multiple classes.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Education
Licence - Public Relations And Publicity
Baskent University
Ankara, Turkey06-2021
Skills
Stress management
Security awareness
Payment processing
Relationship building
Reception management
Telephone and email etiquette
Billing and invoicing
Mail handling
Active listening
Effective communication
Self motivation
Multitasking Abilities
Problem-solving abilities
Guest relations
Personal Care
Patience and Anger Management
Interests
Drum
Bicycles and Cars
References
References
- Beyza Kırlı Kırıkçılar (Spa Manager) - JW Marriott Ankara (0549 498 88 62)
- Şebnem Pala Güzel (Head of RTC Department) - Baskent University (0532 490 99 02)
Timeline
Spa Receptionist
JW Marriott Hotel
03.2024 - Current
Public Relations Responsible
EOT Dental Clinic
01.2024 - 03.2024
Bar Waitress
Rixos Premium Bodrum
04.2022 - 09.2022
English Teacher
Armis Kindergarten
11.2021 - 03.2022
Licence - Public Relations And Publicity
Baskent University