Süveyda NUR SAKA
Erz
Summary
I'm a naturally curious and energetic person who thrives in creative and social environments. I love connecting with people, exchanging ideas, and bringing energy into the work I do. Quick to adapt and eager to learn, I embrace change as an opportunity for growth. My passion for literature, communication, and continuous development allows me to contribute meaningfully while staying open, flexible, and inspired.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
12.2024 - Current
- Provide English-language customer support for reservations, ticket changes, and service requests.
- Ensure customer satisfaction through multi-channel communication.
- Ensure customer satisfaction through multi-channel communication.
- Adhere to aviation regulations and corporate standards.
Education Specialist Assistant
Mega Print
Istanbul
01.2024 - 09.2024
- Organized internal training programs and managed Young Talent Programs
- Oversaw the recruitment and onboarding process for interns
- Participated in career fairs
- Managed social media: content creation, scheduling, and engagement
Customer Representative
My Fashion Fabrics
Istanbul
02.2023 - 02.2024
- Managed fabric sales to international brands (George, Inditex, C&A, River Island)
- Supervised the TransferTex international operations network
- Coordinated logistics for international sales and trade fairs
- Monitored fabric printing and dyeing processes
Intern
Kalem Agency
Istanbul
08.2022 - 02.2023
- Monitored domestic and international publications.
- Took responsibility for local trade fairs and events.
- Tracked domestic and international shipments.
- Managed social media accounts, including content creation, scheduling, and community.
Education
Bachelor of Arts - English Language and Literature
Karadeniz Technical University
Trabzon, Turkey06-2022
Erasmus Exchange Student - Linguistics
The Witelon State University of Applied Sciences
Poland03.2020
Skills
- Social media management
- Training program management
- Problem solving
- Cross-functional collaboration
- Communication skills
- Microsoft office
- Computer skills
Extracurricular Activities
Online Book Club President
- Founded and led a virtual book club with consistent monthly meetings
- Foster a strong community of readers through book discussions and shared insights, and promote continuous engagement and participation for over 5 years
Languages
Turkish
First Language
English
Advanced (C1)
C1
Timeline
Customer Experience Specialist
Teleperformance
12.2024 - Current
Education Specialist Assistant
Mega Print
01.2024 - 09.2024
Customer Representative
My Fashion Fabrics
02.2023 - 02.2024
Intern
Kalem Agency
08.2022 - 02.2023
Bachelor of Arts - English Language and Literature
Karadeniz Technical University
Erasmus Exchange Student - Linguistics
The Witelon State University of Applied Sciences