SUVEYDA NUR SAKA
Istanbul
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
12.2024 - 10.2025
- Providing customer support exclusively in English for Turkish Airlines passengers, including reservations, ticket changes, and service requests.
- Ensure customer satisfaction through multi-channel communication.
Education Specialist Assistant
Mega Print
01.2024 - 09.2024
- Organized internal training programs and managed Young Talent Programs
- Oversaw the recruitment and onboarding process for interns
- Participated in career fairs
- Managed social media: content creation, scheduling, and engagement
Customer Representative
My Fashion Fabrics
02.2023 - 02.2024
- Managed fabric sales to international brands (George, Inditex, C&A, River Island)
- Supervised the TransferTex international operations network
- Coordinated logistics for international sales and trade fairs
- Monitored fabric printing and dyeing processes
Intern
Kalem Agency
08.2022 - 02.2023
- Monitored domestic and international publications.
- Took responsibility for local trade fairs and events.
- Tracked domestic and international shipments.
- Managed social media accounts, including content creation, scheduling, and community.
English as a Second Language Teacher
AIESEC
06.2018 - 08.2018
- Taught English lessons voluntarily to children aged 7–17 at an orphanage, focusing on language development and confidence building, and fostered a supportive and encouraging learning environment.
- Developed engaging lesson plans tailored to diverse student needs.
- Facilitated immersive language activities to enhance conversational skills.
Education
Bachelor of Arts - English Language and Literature
Karadeniz Technical University
06.2022
Erasmus Exchange Student - Linguistics
The Witelon State University of Applied Sciences
03.2020
Skills
- Social media management
- Training program management
- Problem solving
- Cross-functional collaboration
- Communication skills
- Microsoft office
- Customer service
- Teamwork and collaboration
LANGUAGES
Turkish: Native
English: Advance
EXTRACURRICULAR ACTIVITIES
Online Book Club President Founded and led a virtual book club with consistent monthly meetings Foster a strong community of readers through book discussions and shared insights, and promote continuous engagement and participation for over 5 years
Timeline
Customer Experience Specialist
Teleperformance
12.2024 - 10.2025
Education Specialist Assistant
Mega Print
01.2024 - 09.2024
Customer Representative
My Fashion Fabrics
02.2023 - 02.2024
Intern
Kalem Agency
08.2022 - 02.2023
English as a Second Language Teacher
AIESEC
06.2018 - 08.2018
Erasmus Exchange Student - Linguistics
The Witelon State University of Applied Sciences
Bachelor of Arts - English Language and Literature
Karadeniz Technical University