Microsoft Excel
Şimal Albayrak
Customer Relations Associate
İstanbul(Avr.)
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Customer Relations Associate
Mavi
02.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Improving the service experience provided by the channels customers communicate through.
- Identifying the root cause of frequent customer complaints and resolving the issue to reduce the number of incoming notifications.
Customer Experience Officer
Jolly Tur
08.2021 - 02.2022
- Delivered prompt service to prioritize customer needs.
- The resolution of customer feedback within the scope of the tourism sector, coupled with conducting an analysis of complaints, to ensure they do not recur.
Customer Experience Specialist
JUMBO
01.2021 - 08.2021
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Customer Satisfaction Specialist
Finansbank Aş.
08.2020 - 01.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Customer Advisor
Finansbank Enpara.Com
12.2018 - 08.2020
- Participated in interactive training programs to expand knowledge of company products and policies.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Execute the bank's operational and product marketing processes in accordance with implementation documents and legal regulations
Project Assistant
Habitus Research
06.2018 - 06.2019
- The systematic collection, recording, and analysis of qualitative and quantitative data related to marketing products and services.
- Determine and evaluate how changes in the marketing mix elements affect consumer behavior.
Education
Bachelor of Science - Anthropology
Istanbul University
Istanbul, Turkey 05.2013 - 05.2018
No Degree - Political Science And International Relations
Istanbul University
Istanbul, Turkey 05.2021 -
High School Diploma -
Cahit Zarifoğlu Anatolian High School
Istanbul, Turkey 04.2001 - 05.2013
Skills
Call Center Operations
Customer Relationship Management (CRM)
Warehousing Functions
Problem-solving Abilities
Report Generation
Customer Retention Strategies
Task Prioritization
Business Development
Data Management
Projects
Turkey Cultural Map Project, fieldwork conducted in Heybeli Village of Saruhanlı district, Manisa province, 2016-2017
The TUBITAK-funded project on the Multilayeredness of Political Orientation in Turkey, 2017-2018.
Software
SAP
SPSS
Microsoft Dynamics
Adobe Photoshop
Microsoft Axapta
Certificates
Strategic Sustainability Certificate - Feb. 2024
Timeline
Customer Relations Associate
Mavi
02.2022 - Current
Customer Experience Officer
Jolly Tur
08.2021 - 02.2022
No Degree - Political Science And International Relations
Istanbul University
05.2021 -
Customer Experience Specialist
JUMBO
01.2021 - 08.2021
Customer Satisfaction Specialist
Finansbank Aş.
08.2020 - 01.2021
Customer Advisor
Finansbank Enpara.Com
12.2018 - 08.2020
Project Assistant
Habitus Research
06.2018 - 06.2019
Bachelor of Science - Anthropology
Istanbul University
05.2013 - 05.2018
High School Diploma -
Cahit Zarifoğlu Anatolian High School
04.2001 - 05.2013