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I am a manager with over 34 years of experience in the hotel industry, specializing in front office and hotel operations management. Throughout my career, I have held various management positions such as Front Office Manager, Operations Manager, Night Manager, and Night Auditor in city hotels, resort hotels, and thermal hotels. I work in a results-oriented manner, focusing on operational efficiency, team management, revenue control, and process improvement while maintaining guest satisfaction at the highest level. My areas of expertise include: Front Office Management, Hotel Operations, Guest Relations, Revenue & Cash Control, Team Leadership, Complaint Management, Staff Training, Budget Control, PMS Systems (Fidelio, Elektra, ElektraWeb), and Microsoft Office. I am a manager who adapts quickly to new technologies, has strong problem-solving skills, is disciplined, and guest-focused. Work Experience

Merhaba ben Berfin,

Pazarlama stratejileri, satış, müşteri ilişkileri konuları deneyimli olduğum alanlarım arasında olup, çalıştığım firmalar için yenilikçi çözümler sunarak pazarlama süreçlerini optimize etmeyi amaçlıyorum.

İş dünyasındaki tecrübelerimi arttırmak ve çalışmalarımı büyütmeye devam etmek için heyecan duyuyorum.

Çalışma hayatım boyunca, başarılı bir Satış ve Muhasebe Müdürü olarak görev aldım. Finansal ve operasyonel verimliği arttırmaya yönelik çalışmalarım oldu. Satış, muhasebe, E-ticaret ve B2B alanlarında etkin bir rol oynadım. Liderlik ve ekip işbirliği becerilerim sayesinde satış kanallarında ve müşteri memnuniyetinde önemli iyileştirmeler sağladım. İyi iletişim ve süreç yönetme becerilerim sayesinde, karşılaştığım problemlere etkili çözümler üretebilmekteyim.


SERRA UZ

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Bachelor of Economics - BA

Bachelor of Business Administration - BA

Galatasaray Lisesi Mezunu - undefined

Sinema Eğitimi - undefined

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Sinema Eğitimi - undefined

Galatasaray Lisesi Mezunu - undefined

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Bachelor of Economics - BA

Bachelor of Business Administration - BA

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