Ömer Bulut
General Manager
Konyaaltı,Antalya
Summary
Profile
I am a manager with over 34 years of experience in the hotel industry, specializing in front office and hotel operations management. Throughout my career, I have held various management positions such as Front Office Manager, Operations Manager, Night Manager, and Night Auditor in city hotels, resort hotels, and thermal hotels. I work in a results-oriented manner, focusing on operational efficiency, team management, revenue control, and process improvement while maintaining guest satisfaction at the highest level. My areas of expertise include: Front Office Management, Hotel Operations, Guest Relations, Revenue & Cash Control, Team Leadership, Complaint Management, Staff Training, Budget Control, PMS Systems (Fidelio, Elektra, ElektraWeb), and Microsoft Office. I am a manager who adapts quickly to new technologies, has strong problem-solving skills, is disciplined, and guest-focused. Work Experience
Overview
2
2
Languages
37
37
years of professional experience
Work History
Front Office Manager
ADONIS HOTEL
Antalya, Lara
01.2018 - Current
- Reduced operational costs without compromising service quality by renegotiating supplier contracts.
- Created, prepared, and delivered reports to various departments.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Developed detailed plans based on broad guidance and direction.
Night Manager
SHERWOOD DREAMS RESORT & SENSIMAR SPA RESORT HOTEL
Antalya, Belek
07.2017 - 11.2017
- Supervised nightly operations, ensuring compliance with company policies and safety regulations.
- Coordinated staff assignments and schedules to optimize team performance during peak hours.
- Resolved guest complaints promptly, fostering a positive customer experience and loyalty.
Operations Manager
GRAND LUKULLUS HOTEL
Antalya, Kemer
01.2009 - 01.2016
- Streamlined operational workflows, enhancing efficiency and reducing turnaround times.
- Led cross-functional teams to implement process improvements across multiple departments.
- Developed and executed strategic plans to optimize resource allocation and reduce costs.
- Mentored junior staff, fostering skills development and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify areas for operational enhancement and set benchmarks.
Front Office Manager
HALICI THERMAL HOTEL
Denizli, Pamukkale
01.2005 - 01.2009
- Directed front office operations, ensuring efficient guest check-in and check-out processes.
- Oversaw staff scheduling, optimizing workforce efficiency and coverage during peak periods.
- Managed communications between departments, improving interdepartmental cooperation and response times.
- Developed training programs for new hires, fostering team competency and service excellence.
Night Auditor
HOTEL AQUA *****
Muğla, Ortaca
01.2003 - 01.2005
- Conduct nightly audits to ensure accurate financial reporting and compliance with policies.
- Reconcile daily transactions and resolve discrepancies in accounting records.
Receptionist
CLUP ALDİANA SARIGERME ****
MUĞLA, ORTACA
01.2002 - 01.2003
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist Intern
İBEROTEL SARIGERME PARK****
Muğla, Ortaca
01.1990 - 01.2002
- I have worked as a bellboy, trainee receptionist, receptionist, and night auditor.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided administrative support by handling incoming phone calls and directing inquiries efficiently.
- Assisted in maintaining office supplies inventory, ensuring timely reordering to prevent shortages.
Education
High School Diploma -
Ortaca Lisesi
Muğla 04.2001 -
BBA - İşletme Fakültesi, İşletme
ANADOLU ÜNİVERSİTESİ
Eskişehir, Turkey 04.2001 -
Skills
Guest check-in & check-out
Reservation management
Complaint resolution
Cash handling
Fidelio
Elektra
ElektraWeb Otel Programları
Microsoft Office Programları
Revenue management
Yield management
Channel management
Occupancy forecasting
Front office budgeting
Shift scheduling
SEMİNER ve KURSLAR
- Bütçe ve Finans Eğitimi 2016
- İş Süreçleri Yönetimi (İstanbul İşletme Enstitüsü) 2016
- Verimlilik Ve Maliyet Düşürme Teknikleri(Atso) 2016
- Global Yönetici Yetkinlikleri Arttırma Eğitim Semineri 2016
- Özel O.L.C Language Course (Almanca) 2000–2003
- Özel GürdillanguageCourse (Almanca) 1999–2000
- Özel GürdillanguageCourse (İngilizce) 1992–1994
REFERANSLAR
İstenildiği zaman referans verebilirim.
Timeline
Front Office Manager
ADONIS HOTEL
01.2018 - Current
Night Manager
SHERWOOD DREAMS RESORT & SENSIMAR SPA RESORT HOTEL
07.2017 - 11.2017
Operations Manager
GRAND LUKULLUS HOTEL
01.2009 - 01.2016
Front Office Manager
HALICI THERMAL HOTEL
01.2005 - 01.2009
Night Auditor
HOTEL AQUA *****
01.2003 - 01.2005
Receptionist
CLUP ALDİANA SARIGERME ****
01.2002 - 01.2003
High School Diploma -
Ortaca Lisesi
04.2001 -
BBA - İşletme Fakültesi, İşletme
ANADOLU ÜNİVERSİTESİ
04.2001 -
Receptionist Intern
İBEROTEL SARIGERME PARK****
01.1990 - 01.2002