SERKAN BALCI
Public Relations Specialist
ANTALYA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Consultation Agent
ULAKEV ULUSLARARASI SAĞLIK VE EĞİTİM VAKFI
İSTANBUL
07.2022 - 11.2022
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Worked with multiple carriers and offered customers best insurance options for specific needs.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Assistant Regional Manager
HIRMIZY GROUP ULUSLARARASI DANIŞMANLIK LTD.ŞTİ.
SHYMKENT
03.2022 - 07.2022
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Public Relations Assistant
INTERNATIONAL ANTALYA ANIMAL HOSPITAL
ANTALYA
03.2020 - 05.2020
- Resolved complaints to maintain customer satisfaction.
- Assisted during high telephone volumes and customer escalations.
- Assisted with planning, development and implementation of company projects and programs.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Worked closely with other internal departments to resolve customer service issues.
- Managed content on company website, delivering prompt updates during emergency situations.
Education
Bachelor of Science - International Relations
International Kazakh-Turkish University
Turkestan, Kazakhstan 06.2018 - 06.2022
Certification
European Union Project Cycle Management Training
Timeline
Consultation Agent
ULAKEV ULUSLARARASI SAĞLIK VE EĞİTİM VAKFI
07.2022 - 11.2022
Assistant Regional Manager
HIRMIZY GROUP ULUSLARARASI DANIŞMANLIK LTD.ŞTİ.
03.2022 - 07.2022
Public Relations Assistant
INTERNATIONAL ANTALYA ANIMAL HOSPITAL
03.2020 - 05.2020
Bachelor of Science - International Relations
International Kazakh-Turkish University
06.2018 - 06.2022
European Union Project Cycle Management Training
06-2016
European Union Youth Exchange License
03-2016
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