Seda Gülgönül

• Responsible for mobile and web of the Lifebox Cloud Storage and Lifebox Transfer Web platform
• Served as a Scrum Master and enhanced team collaboration with remote team members
• Conducted a comprehensive gap analysis between web and mobile, prioritized and coordinated issues in the backlog, resulting in a 15% reduction in the overall issue count for web.
• Prepare technical documentation for integrating third-party e-commerce applications to facilitate the sale of premium subscriptions

• Served as a Scrum Master of the team
• Managed the development of a new factoring platform that offer factoring services to the customers to enhance their efficiency, security, and user experience
• Analyzed business requirements, designed the screens enhancing current systems
• Prepared technical documents and led continuous improvement about best practices in business analysis and provided support to the team

Technical Tools: Figma, Jira, Confluence, Draw.io, Miro

• Responsible for core messaging functions and user experience of the BiP Chats & Calls Application in Turkcell
• Scaled a remote development team from 4 to 20 members while serving as the product owner since 2018, achieving an increase in productivity
• Determined roadmap, analyzed business requirements, prepared technical documentation, designed new solutions by prioritizing backlogs according to the customer needs and competitors research.
• Collaborated with stakeholders to drive on-premise projects and deliver customized solutions based on their needs (Aselsan, Digicell, Jazz)
• Coordinated top issues across backend, iOS, and Android teams, resulting in a 15% reduction in product defects and a significant improvement in product quality
• Led end to end encryption architecture for messaging, enhanced user data security, increasing customer satisfaction and app rating
• Designed and launched features (message reactions, stories, channels, anonymous chats and scheduled messages) increasing user engagement and achieved 20% boost in monthly active users.
• Accountable for monitoring and leading the product KPIs with the help of backend reporting and analytics tool integration and generated actionable insights
• Drove small&large projects with cross-functional teams from concept, plan to launch
• Managed store upload process and submit the app to App Store, Google Play, Samsung and Huawei Store.
• Mentored team members by making analysis review and knowledge transfer

Technical Tools: Mixpanel, Grafana, Adjust, Netmera, Jira, Confluence, Draw.io, Google Analytics, SecureCrt, Firebase, Postman, Toad, SQL Developer

• (November 2015-April 2016) - Test Engineer in Insyst Digital Transformation project of Ergo Insurance, which was especially configured based on brokers' and customers needs
• Prepared and run functional, regression test cases of traffic insurance flows
• Run web service tests using Postman and identified root cause of technical issues
• Contributed to user acceptance tests
• (February 2015-October 2015) - Test Analyst - Coordinated test plans, followed test results of value added services (VAS) through SMS in Turkcell and reported to the manager
• (January 2014-January 2015) - Turkcell Technology - Business Analyst for Nems (Network Enterprise Management System) Project
• Responsible for Rental Systems and Base Station Energy Consumption.
• Created comprehensive documentation detailing new requirements, database relations and technical specifications
• Managed end-to-end project delivery reducing completion times

Technical Tools: HP ALM, HP PPM

• (August 2013-January 2014) - Mobile Test Engineer
• Prepared and executed 100+ test cases for Turkcell digital library application 'Kitaplık' on mobile, ensuring a 95% defect-free launch.
• Executed functional tests of digital magazine and newspaper platform Dergilik on mobile devices, iPad and web
• (February 2013-July 2013) -Software Test Engineer in digital banking application which newly customized for corporate customers of Bank of Tokyo Mitsubishi Turkey
• Conducted functional and user acceptance tests based on test case scenarios including internet branch, money transfer, swift, remittance and treasury

• Worked in 'Investment Incentive Information System and E-Document' project developed with a new interface and web infrastructure for Ministry of Economy
• Single point of contact in the team for testing
• Identified and tracked software defects and supported developers in resolving problems
• Succeed the timely delivery of the software ensuring a 90% defect-free launch.
• Participated user acceptance tests and trained end-users on new systems, provided a smooth adoption process to new technology.
• Led Oracle-BI integration for reporting