HABIBE ERSOY

Gathering user requirements and defining use cases
Analyzing solutions
Preparing Analysis Documents and Service Specification Documents
Creating test plans and executing test tasks
Managing User Acceptance Tests
Managing Deployment Processes

Agile methodology

• Customers: Kcell, KKTCell, Life Belarus, LifeCell Ukraine, Zain Iraq, Zain Kuwait
• Products: CMS (Campaign Management System) and VAS (Value Added Services) group of products
• Working in collaboration with project manager & account manager colleagues and customers to track new projects integration e.g
• Activating new modules in software or hardware-software migrations.
• Investigating issues that customers encounter via remote access to the sites
• Reproducing and analyzing the issue at test environment
• Deciding software or hardware upgrades, OS or database maintenance for solving the issues
• Organizing video call or conf call with customers or internal departments such as software developers and software analysts, sharing the meeting results and action plan
• Doing tests of action plans at test environment, follow up until concrete solution is produced
• Planning maintenance window, creating documentation which includes risk and roll back plan and share it with internal departments and partners
• Completing deployment and manage necessary monitoring period for the new release
• Creating and sharing result documentation
• Leading team mates technically on their learning period as point of escalation for urgent issues and project tracking.
• Projects in Turkcell Technology:
• Lifecell Ukraine Cms Version Upgrade
• Lifecell Ukraine HW migration & Jboss AS version upgrade
• Kcell Cms Version Upgrade
• Kcell Minor Bugfix
• Kcell HW migration
• Zain Iraq HW extension & Jboss AS version upgrade
• Zain Kuwait HW extension & Jboss AS version upgrade & Redundancy implementation (On Site Activity)

• Customers: EMEA customers, e.g
• British Telecom, Deutsche Telekom, Vodafone UK, France Telecom, SFR Mobile, Bouygues, Telekom Austria.
• Products: 5620 Network Manager (ATM/TDM Telecom Networks Manager) 5620 AIM, 5620 SNMP DM, 5620 CMIP/CORBA
• Investigating issues that customers encounter via remote access to the sites
• Reproducing and analyzing the issue at test environment
• Organizing video call or conf call with partners or internal departments, sharing the meeting results and action plan
• Planning maintenance window, creating documentation which includes risk and roll back plan and share it with internal departments and customers
• Managing & Performing On-Site Upgrade Projects for EMEA Customers
• Projects in NOKIA:
• T-Com Hungary / Solaris and 5620 NM Upgrade / 2010 April
• Go-Mobile Malta / Solaris and 5620 NM Upgrade / 2010 October
• KapoGR Switzerland / Solaris and 5620 NM Upgrade / 2010 December
• T-Com Hungary / 5620 NM Hardware Replacement / 2011 December
• E.on Edis Germany / Solaris and 5620 NM Upgrade / 2012 May
• Deutsche Telecom / 5620 NM Hardware Replacement / 2012 June