Salma Abu Darwish
Costumer Representative
Ankara,06
Summary
Dedicated customer service professional with proven multitasking abilities and a strong commitment to maintaining professional relationships that drive business results and profitability. I excel in exceptional oral and written communication, active listening, and analytical problem-solving. Committed to ensuring customer satisfaction, I provide outstanding service and support while adeptly identifying customer needs and exploring tailored solutions. My focus on service-oriented behaviors enhances customer experiences.
Overview
4
4
years of post-secondary education
Work History
Biomedical Engineer Intern
AlSaudi Hospital
08.2023 - 09.2023
- Worked closely with clinicians to ensure that all products met regulatory requirements and user needs.
- Assisted in the implementation of medical devices for optimal performance and safety.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Recorded maintenance activities performed on assigned medical equipment and updated departmental database of record of service.
- Translated clinical needs into technical specifications for engineering purposes.
Biomedical Engineer Intern
Elite Group For Medical Equipment & Investment
08.2023 - 09.2023
- Performed urgent device corrections and biomedical equipment recalls.
- Recorded maintenance activities performed on assigned medical equipment and updated departmental database of record of service.
- Completed preventive maintenance schedules, conducted performance tests and repaired product malfunctions.
- Instructed healthcare staff about use and care of biomedical equipment.
Education
Bachelor of Engineering - Biomedical Engineering
Ankara University
09.2020 - 06.2024
Skills
Active Listening
Problem-solving abilities
Microsoft Office Suite
Client Relations
Customer Service
Product Knowledge
Call Management
Consultative Sales
Team Development
Conflict Resolution
Professional telephone demeanor
Languages
Arabic
Native language
English
Proficient
C2
Turkish
Advanced
C1
Timeline
Biomedical Engineer Intern
AlSaudi Hospital
08.2023 - 09.2023
Biomedical Engineer Intern
Elite Group For Medical Equipment & Investment
08.2023 - 09.2023
Bachelor of Engineering - Biomedical Engineering
Ankara University
09.2020 - 06.2024