Recep Uzan
Assistant Director Of Sales, Middle East
Istanbul,34
Summary
Proven leader in sales and customer satisfaction, I significantly increased revenue at The Peninsula Istanbul by implementing strategic sales initiatives and fostering client relationships. Skilled in Salesforce and adept at multitasking, my approach consistently exceeds targets, ensuring growth and competitive advantage in dynamic markets.
Overview
19
19
years of professional experience
Work History
Assistant Director of Sales, Middle East
The Peninsula Istanbul
Istanbul
07.2024 - Current
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Manager, Middle East (Pre-opening)
The Peninsula Istanbul
Istanbul
12.2022 - 06.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Multi Property Sales Manager Tour and Travel
JW Marriott Istanbul Bosphorus & Sheraton Istanbul
Istanbul, Turkey
05.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Multi Property Assistant Manager, Tour and Travel
JW Marriott Istanbul Bosphorus & Sheraton Istanbul
Istanbul
05.2021 - 04.2022
- Streamlined property management processes for increased efficiency in daily operations.
- Assisted with lease negotiations, resulting in favorable terms for both property owners and tenants.
- Assisted in the preparation of various reports for property owners, including financial statements and occupancy updates.
- Supervised a team of maintenance staff members, ensuring timely completion of work orders and excellent customer service standards.
Travel Trade Sales Executive
Radisson Blu Hotel, Sisli
Istanbul
11.2020 - 05.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Corporate Sales Executive, Business Travel
Fairmont Quasar Istanbul
Istanbul, Turkey
06.2019 - 11.2020
- Expanded market share by identifying new business opportunities and potential clients.
- Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
- Organized various networking events to engage prospective clients actively seeking new business opportunities within local markets actively.
Royal Service - Reservation Agent
Fairmont Quasar Istanbul
Istanbul
04.2018 - 06.2019
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Guest Experience Expert
The Ritz Carlton, Lake Tahoe
California - Truckee
11.2017 - 04.2018
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Conducted regular inspections of guest rooms to ensure adherence to safety regulations and maintenance standards.
- Organized special events for guests, promoting memorable experiences during their stays.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
Guest Service Agent
The Ritz Carlton, Istanbul
Istanbul, Turkey
09.2009 - 11.2017
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Concierge Agent
The Ritz Carlton, Istanbul
Istanbul
02.2017 - 04.2017
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among guests while coordinating necessary resources.
Room Maid
The Ritz Carlton, Istanbul
Istanbul
05.2005 - 09.2009
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
Education
Bachelor of Arts - Business Administration
Anadolu University
Eskisehir 04.2001 -
Skills
Sales Presentations
Competitor Analysis
Salesforce proficiency
Sales Pipeline Management
Territory Management
Deal Closing
Sales Reporting
Sales strategy development
Client acquisition
Competitive Analysis
Revenue Growth
Trade show representation
Multitasking
Sales strategy
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Assistant Director of Sales, Middle East
The Peninsula Istanbul
07.2024 - Current
Sales Manager, Middle East (Pre-opening)
The Peninsula Istanbul
12.2022 - 06.2024
Multi Property Sales Manager Tour and Travel
JW Marriott Istanbul Bosphorus & Sheraton Istanbul
05.2022 - 12.2022
Multi Property Assistant Manager, Tour and Travel
JW Marriott Istanbul Bosphorus & Sheraton Istanbul
05.2021 - 04.2022
Travel Trade Sales Executive
Radisson Blu Hotel, Sisli
11.2020 - 05.2021
Corporate Sales Executive, Business Travel
Fairmont Quasar Istanbul
06.2019 - 11.2020
Royal Service - Reservation Agent
Fairmont Quasar Istanbul
04.2018 - 06.2019
Guest Experience Expert
The Ritz Carlton, Lake Tahoe
11.2017 - 04.2018
Concierge Agent
The Ritz Carlton, Istanbul
02.2017 - 04.2017
Guest Service Agent
The Ritz Carlton, Istanbul
09.2009 - 11.2017
Room Maid
The Ritz Carlton, Istanbul
05.2005 - 09.2009
Bachelor of Arts - Business Administration
Anadolu University
04.2001 -