Payam Eslami
Istanbul
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Successful
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Translator
Raga Media
Istanbul
04.2019 - 04.2022
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
Tour Leader
Marcan Tour
Istanbul
12.2016 - 06.2020
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
English Teacher
Satri Satabat Bampen School
Bangkok
03.2014 - 04.2015
- Planned coursework to introduce students to important literature.
- Prepared comprehensive English curriculum for multiple classes.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
Medical Advisor
CRM HEALDONE
Istanbul, Istanbul
07.2021 - Current
Medical Advisor
CRM HEALDONE
Istanbul
07.2021 - Current
- Offered medical and strategic input to advisory boards to foster engagement with clinical advisors.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Education
Bachelor - English Language And Literature
World Tesol Academy
Online 03.2022 - 04.2022
Degree - English Language And Literature
American College
Dubai 08.2006 - 09.2008
Bachelor - Information Technology
APIIT/UCTI
Kuala Lampur 02.2009 - 07.2012
Skills
Fluent in [English]
Attention to Detail
Flexible and Adaptable
Problem-solving skills
Understanding of medical affairs
Patient counseling
File and record management
Strategic consulting
Certification
Licensed [Tesol certificate] - [120 hours]
Timeline
Licensed [Tesol certificate] - [120 hours]
04-2022
Bachelor - English Language And Literature
World Tesol Academy
03.2022 - 04.2022
Medical Advisor
CRM HEALDONE
07.2021 - Current
Medical Advisor
CRM HEALDONE
07.2021 - Current
Translator
Raga Media
04.2019 - 04.2022
Tour Leader
Marcan Tour
12.2016 - 06.2020
English Teacher
Satri Satabat Bampen School
03.2014 - 04.2015
Bachelor - Information Technology
APIIT/UCTI
02.2009 - 07.2012
Degree - English Language And Literature
American College
08.2006 - 09.2008