Nursena Gülaştı
Sales Support & Export Operations
Istanbul,34
Summary
Dynamic professional with a proven track record in sales support and export operations at Özdisan Elektronik A.Ş, including a pivotal role in managing the operations of a newly established sales branch in Greece. Excelled in account management and teamwork, significantly contributing to sales targets and customer satisfaction. Skilled in operations management and project management, demonstrating exceptional time management and collaboration abilities.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sales Support & Export Operations
Özdisan Elektronik A.Ş
İstanbul
2022.04 - Current
- Providing efficient administrative support to sales supervisor and ensuring communication and sales productivity in sales team.
- Took role in establishing and sales branch in Greece in 2022. Represented the company in respected electronics component exhibition in Greece, assisted with promoting to Greek customers. Currently day to day working with Greece branch employees and sales to Greek customers through Greek Office.
- Assisting in achieving sales targets, monitoring progress against goals, and identifying areas for improvement. Built relationships with customers and community to establish long-term business growth.
- Assisting and leading several Electronic PCBA production projects running simultaneously, providing offers and following customer orders including material supply, production, delivery and customs processes, customer feedback and providing continuous customer support. Ensuring timely deliveries to clients' satisfaction while maintaining clear communication channels between internal departments, especially regarding supply and production facilities.
English Customer Service Representative
MLP Group
2021.06 - 2022.04
- Handled foreign guest inquiries in Medical Park and Liv hospital group's call center and assisted with scheduling medical appointments. Managed over 100 customer calls per day and supported Turkish language customer service in situations of need.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving patient complaints with empathy, resulting in positive feedback.
Executive Board Member
BEST Istanbul Yıldız
2017.07 - 2019.07
- Managed local group in Yıldız Technical University of non-profit and non-political European student organization Board of European Students of Technology (BEST) with other board members as team.
- Assisted in organizing various events such as seasonal courses, cultural exchange events with other European university local groups, regional meetings aligning with organization requirements, university and high school level engineering competitions and leisure events for motivation.
- Taken part in fundraising tasks and attended company meetings for fundraising inquiries.
- Represented organization in regional meetings in hosted in Romania and Italy.
Sales Representative
OXXO A Ve A Tekstik San. Paz. Ltd. Sti.
2016.01 - 2016.10
- Worked weekly 30 hours in part time retail sales while studying in Yıldız Technical University.
Education
Bachelor's Degree - Political Science And International Relations
Yıldız Technical University
Istanbul, Turkey 2015.09 - 2022.05
Skills
Sales Reporting
Sales processes
Supplier Relations
Account Management
Teamwork and Collaboration
Time Management
Operations Management
Document Management
Staff Supervision
B to B sales
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Sales Support & Export Operations
Özdisan Elektronik A.Ş
2022.04 - Current
English Customer Service Representative
MLP Group
2021.06 - 2022.04
Executive Board Member
BEST Istanbul Yıldız
2017.07 - 2019.07
Sales Representative
OXXO A Ve A Tekstik San. Paz. Ltd. Sti.
2016.01 - 2016.10
Bachelor's Degree - Political Science And International Relations
Yıldız Technical University
2015.09 - 2022.05
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