Nicole Novikova
Hotelier
Bodrum
Summary
Internship in Kempinski Hotels starts from May 2021. Always ready to organize the guest's stay in such a way that the guest is sure that he is and all his wishes are important.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Sales & Marketing Manager
Caresse, a Luxury Collection Resort & Spa, Bodrum
2023.12 - Current
- Respond to emails
- Prepare proposals for MICE and Weddings
- Working with FIT agencies
- Participate as a speaker in webinars
- Organize wedding and groups with least amount of people 20 pax and more
- Prepare reports for senior management
- Resolve conflicts with the guests
- Filling Excel reports
- Sales Calls
- Team Work
- Making Business Block in Opera
- Host Site Inspections
- Present the property at international conference
- Present Marriott The Luxury Collection Brand
- Actively assisting FO Team with Russian guests
- Ensure guest's satisfaction
- Resolving conflict situations with agencies
- Controlling payments
- Follow up all the billing documents after group's check out
- Target Market Identification
- Sales Presentations
- Competitor Analysis
- Product Promotion
- Performance Tracking and Evaluations
- Team Leadership
- Sales Tracking
- Customer Service
- Multitasking
- Sales Strategy
Sales Representative
Kempinski Hotel Barbaros Bay Bodrum
2022.11 - 2023.12
- Respond to emails
- Prepare proposals for MICE and Weddings
- During first year brought 557.537 Euro contracted revenue from events
- Participate as a speaker in webinars
- Organize wedding and groups with least amount of people 20 pax and more
- Confirming buyout events
- Prepare reports for senior management
- Resolve conflicts with the guests
- Filling Excel files with all agency’s information
- Making business block in Opera
- Host Site Inspections
- Certificated Departmental Trainer
- Present the property at international conference
Front Desk Agent
Kempinski Hotel Barbaros Bay Bodrum
2022.07 - 2022.11
- Work with cash, credit cards, 3d links, virtual credit cards
- Check-in and check-out of guest
- Preparation Organization of SPA-treatments
- Finding solutions in conflict situation
- Cleaning and inspecting rooms for arrivals
- Filling the special tables with all guests’ feedbacks for further analyzing actions
- Organize transfers and taxies
- Make rooming
- 2 times upsell champion
- Billing processes
- Participation in Bodrum Tourism Forum 2022
- Creating reservations
- Hosting Russian Site Inspections
Guest Relations Coordinator
Kempinski Hotel Barbaros Bay Bodrum
2022.05 - 2022.07
- Prepare VIP Arrivals guest lists
- Rooming
- Prepare VIP amenities lists
- Follow ups with guests
- Ensure guest's satisfaction
- Preparation Organization of SPA-treatments
- Finding solutions in conflict situation
- Cleaning and inspecting rooms for arrivals
- Filling the special tables with all guests’ feedbacks for further analyzing actions
Front Desk Agent
Kempinski Hotel Moika 22, St. Petersburg, Russia
2021.09 - 2022.05
- Registration of foreign and russian citizens in the special program (Elpost)
- Work with cash, credit cards, 3d links, virtual credit cards
- Check-in and check-out of guests
- Preparation Organization of SPA-treatments
- Finding solutions in conflict situation
- Cleaning and inspecting rooms for arrivals
- Filling the special tables with all guests’ feedbacks for further analyzing actions
- Active assistance to the F&B department during important events
- Make sure of providing Kempinski Brand services
Spa Receptionist
Kempinski Hotel Moika 22, St. Petersburg, Russia
2021.05 - 2021.09
- Control cleanliness in gym
- Organize SPA procedures
- Knowledge of the products available
- Be aware of VIP guest’s preferences
- Check “Allergy List” before session
- Filling Excel tables with occupancy graph’s
- Resolve conflict situation with guests and make sure guest's satisfaction
- Check availability of necessary items
Education
High School Diploma -
Economic Lyceum of The Anatoly Sobchak
Saint-Petersburg, Russia 2017.05 - 2019.05
Skills
Russian (native speaker)
English (C1)
Turkish (B1)
PMS Opera
Opera Sales & Catering
Cvent
OneSource
Online Payment Links
Timeline
Assistant Sales & Marketing Manager
Caresse, a Luxury Collection Resort & Spa, Bodrum
2023.12 - Current
Sales Representative
Kempinski Hotel Barbaros Bay Bodrum
2022.11 - 2023.12
Front Desk Agent
Kempinski Hotel Barbaros Bay Bodrum
2022.07 - 2022.11
Guest Relations Coordinator
Kempinski Hotel Barbaros Bay Bodrum
2022.05 - 2022.07
Front Desk Agent
Kempinski Hotel Moika 22, St. Petersburg, Russia
2021.09 - 2022.05
Spa Receptionist
Kempinski Hotel Moika 22, St. Petersburg, Russia
2021.05 - 2021.09
High School Diploma -
Economic Lyceum of The Anatoly Sobchak
2017.05 - 2019.05
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