NESLIHAN MAVI CICEK
Key Account Manager And Team Lead
ISTANBUL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Key Account Manager and Team Lead
Eren Çorap San. Ve Dış Tic. Ltd. Şti
2023.02 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Responsible for the total 60% Turnover Management of the institution with a team of 9 people
- Taking part in collection development processes and carrying out R&D studies.
- Taking an active role in the purchasing processes of special quality studies in accordance with customer design specifications and managing price and bargaining negotiations.
- To continue quality work with domestic and foreign raw material suppliers.
- Working on Weekly and Monthly Sales forecasts and ensuring that the subordinate team meets the targets.
- Ensuring sustainable communication with critical units that will affect business processes (Production, Quality, Planning, Shipment)
- Responsible for EMEA r
Senior Customer Relations Representative
Eren Çorap San. Ve Dış Tic. Ltd. Şti
2022.01 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Contributed subject matter expertise to weekly and monthly meetings, recommending process improvements for entire department.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Communicated with customers to assess and address individual needs, providing timely and quality support via e-mail.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Training juniors workmate for long team management.
- To place new customers and brands in the team and to develop corporate and brand-based business in line with customer demands.
Customer Representative
Eren Çorap San. Ve Dış Tic. Ltd. Şt
2018.01 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Assigned and designated job territories to customer care staff according to performance and history.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
Education
Master of Science - Classical, Ancient Mediterranean, And Near Eastern Studies
Anadolu Universtiy
TURKEY/Eskişehir 2001.04 -
Master of Science - American History
Universitat Zu Köln
GERMANY/ Köln 2001.04 -
Bachelor of Science - Pedagogical Formation
Eskisehir Osmangazi University
Turkey/Eskisehir 2001.04 -
Bachelor of Science - History
Anadolu Univesity
Turkey/Eskisehir 2001.04 -
Skills
Regulatory Compliance
Certification
Sustainable Brand Management
Institutional Sustainability
Being aware of the reflections and therefore the benefits of global socio-political approaches to the business world, examining the concept of "sustainability" individually is of great importance in the business world. Through this training, I aim to not only support the future of the institutions I work for by shaping their process management, but also to contribute to the current position in the market by increasing customer satisfaction.
Timeline
Key Account Manager and Team Lead
Eren Çorap San. Ve Dış Tic. Ltd. Şti
2023.02 - Current
Senior Customer Relations Representative
Eren Çorap San. Ve Dış Tic. Ltd. Şti
2022.01 - Current
Sustainable Brand Management
2021-04
Customer Representative
Eren Çorap San. Ve Dış Tic. Ltd. Şt
2018.01 - Current
Master of Science - Classical, Ancient Mediterranean, And Near Eastern Studies
Anadolu Universtiy
2001.04 -
Master of Science - American History
Universitat Zu Köln
2001.04 -
Bachelor of Science - Pedagogical Formation
Eskisehir Osmangazi University
2001.04 -
Bachelor of Science - History
Anadolu Univesity
2001.04 -
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