Muhammed ERDOGAN
Biomedical Engineer And International Patient Services Supervisor
Istanbul,34
Summary
Versatile Biomedical Engineer and International Patient Relationship Supervisor at Medipol Mega University Hospital, adept in multilingual communication and cultural sensitivity. Excelled in enhancing patient satisfaction through innovative service improvements and medical device optimization. Demonstrated exceptional teamwork and problem-solving skills, significantly improving healthcare delivery and patient care standards.
Professional with experience in international patient relations, ready to drive impactful outcomes. Skilled in managing cross-cultural interactions, resolving complex issues, and enhancing patient satisfaction. Known for strong team collaboration and adaptability to evolving needs. Expertise in communication, problem-solving, and relationship management.
Overview
8
8
years of professional experience
4
4
Languages
Work History
International Patient Relationship Supervisor
Medipol Mega University Hospital
03.2018 - Current
- Initiated partnerships with overseas healthcare providers for improved referral networks and collaboration opportunities.
- Analyzed feedback from international patients, using insights to inform future improvements in service delivery.
- Enhanced patient satisfaction by addressing concerns and providing timely solutions.
- Navigated complex insurance policies and payment processes for seamless patient experiences.
- Created innovative marketing strategies to attract new international patients to the facility.
- Managed a diverse caseload of patients, ensuring personalized attention and care coordination.
- Provided emotional support to patients and their families during challenging times in their healthcare journeys.
- Assisted in the development of operational procedures specific to the needs of international clientele.
- Organized travel arrangements for international patients, ensuring stress-free trips to receive medical care.
- Conducted patient follow-ups, maintaining strong relationships even after treatment completion.
- Developed strong relationships with international patients, fostering trust and understanding.
- Answered incoming calls, scheduled appointments and filed medical records.
Biomedical Engineer
Medipol Mega University Hospital
07.2017 - 03.2018
- Optimized medical device performance with thorough testing and analysis, ensuring safety and efficacy.
- Trained healthcare professionals on proper usage of biomedical equipment, improving overall patient care standards.
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
Education
Bachelor of Engineering - Biomedical Engineering
Erciyes University
Kayseri, Turkey 04.2001 -
Skills
Multilingual proficiency
Timeline
International Patient Relationship Supervisor
Medipol Mega University Hospital
03.2018 - Current
Biomedical Engineer
Medipol Mega University Hospital
07.2017 - 03.2018
Bachelor of Engineering - Biomedical Engineering
Erciyes University
04.2001 -