Mirgul Sadykova
Economist, Guest Relations Agent, Marketing Specialist
Antalya
Overview
7
7
years of professional experience
5
5
Languages
Work History
Guest Relations Agent
Gloria Hotels & Resorts
04.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Worked closely with VIP guests, with high degree of respect for privacy, optimised guest check-in and check-out processes to improve efficiency and guest experience.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
- Assisted in the development of guest relations protocols, resulting in a consistent approach across the team.
- Participated in regular team meetings contributing valuable insights towards improving the overall operations within the Guest Relations Department.
Economist
Astana Agropartner LTD
02.2018 - 03.2024
- Calculation of equipment costs and formation of price lists
- Generated, analyzed and reported data to forecast market trends and explain economic phenomena.
- Used mathematical formulas, statistical models and analytical techniques to assess information.
- Optimized resource allocation through cost-benefit analysis, ensuring maximum return on investments for public projects.
- Sales contract drafting
Education
Master of Science - Mechanical Engineering
EKTU of D.Serikbayev
Ust-Kamenogorsk, Kazakhstan 04.2001 -
Bachelor of Science - Power Engineering And Power System Automation
National Technical University Of Ukraine KPI
Kiev, Ukraine 04.2001 -
Skills
Complaint handling
Payment processing
VIP guest handling
Tourism management
Activity planning
Timeline
Guest Relations Agent
Gloria Hotels & Resorts
04.2024 - Current
Economist
Astana Agropartner LTD
02.2018 - 03.2024
Master of Science - Mechanical Engineering
EKTU of D.Serikbayev
04.2001 -
Bachelor of Science - Power Engineering And Power System Automation
National Technical University Of Ukraine KPI
04.2001 -