Sırat Fatih Esen
Guest Relations Agent
Girne,55
Summary
Proven Guest Relations Agent at Rixos Hotels, adept in enhancing guest satisfaction and loyalty through exceptional communication and problem-solving skills. Expert in managing VIP guest experiences and complaint resolution, contributing to positive TripAdvisor reviews and repeat business. Skilled in training and mentoring, showcasing adaptability and a professional demeanor in fast-paced environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Guest Relations Agent
Rixos Hotels
07.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Organized special events for VIP guests, demonstrating attention to detail and commitment to exceeding expectations.
- Provided personalized recommendations for local attractions and dining options, enhancing guests'' overall experience.
- Participated in regular team meetings contributing valuable insights towards improving the overall operations within the Guest Relations Department.
- Established strong rapport with guests, fostering loyalty and repeat business.
- Contributed to positive TripAdvisor reviews by consistently providing exceptional service to all guests.
- Utilized customer relationship management software effectively, ensuring accurate record-keeping of guest information for future stays.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
- Assisted in the development of guest relations protocols, resulting in a consistent approach across the team.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
- Proactively communicated with guests to anticipate needs and offer assistance in advance.
- Managed difficult conversations professionally by actively listening empathetically implementing appropriate solutions.
- Maintained detailed knowledge of hotel facilities, services, and policies to provide accurate information to guests at all times.
- Trained new Guest Relations Agents, sharing best practices for maintaining high standards of customer care.
- Conducted regular follow-ups with guests post-stay to gather feedback and implement improvements.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained accurate and up-to-date records of guest information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Scheduled and confirmed restaurant reservations for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Yabancı Dil Satış Personeli
Avşar Tur Gıda
06.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Şantiye Şefi Asistanı
Taşdemir İnşaat
08.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Lisans - Öğrenci
Girne Amerikan Üniversitesi
Girne / Kuzey Kıbrıs Türk Cumhuriyeti 10.2024 - Current
Skills
Guest satisfaction
Strong empathy
Complaint Handling
Activity Planning
Exceptional communication
Reservation Management
Security awareness
Foreign language skills
Lost and Found Management
Tourism industry knowledge
Disability Awareness
Restaurant recommendations
Special requests fulfillment
VIP guest handling
Flexibility
Customer Service
Problem-Solving
Time Management
Guest experiences
Guest Relations
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent Communication
Decision-Making
Adaptability and Flexibility
Time management abilities
Effective Communication
Team Collaboration
Active Listening
Organizational Skills
Clear Communication
Training and mentoring
Team building
Attention to Detail
Problem-solving aptitude
Adaptability
Analytical Thinking
Relationship Building
Public relations
Record-keeping
Crisis Management
Analytical Skills
Reservation coordination
Task Prioritization
Professionalism
Reliability
Written Communication
Interpersonal Communication
Detail Oriented
Community Relations
Event Coordination
Reservations Management
Reporting capabilities
Event and Party Planning
Dining Recommendations
Resourcefulness
Professional Demeanor
Languages
Turkish
Native language
Turkish
Proficient
C2
English
Upper intermediate
B2
Spanish
Elementary
A2
Certification
E devlet yabancı dil sertifikası
Interests
FİLM ALTYAZI ÇEVİRMENLİĞİ
ÇİZGİ ROMAN ÇEVİRMENLİĞİ
BORSA
KRİPTO PARA
SİBER GÜVENLİK
ÇEVREMDEKİ ÖĞRENCİLERE ÜCRETSİZ MATEMATİK ÖZEL DERS VERMEK
Timeline
Lisans - Öğrenci
Girne Amerikan Üniversitesi
10.2024 - Current
Guest Relations Agent
Rixos Hotels
07.2024 - Current
İş Sağlığı ve İş Güvenliği sertifikası
07-2024
Yabancı Dil Satış Personeli
Avşar Tur Gıda
06.2024 - 07.2024
E devlet yabancı dil sertifikası
09-2023
Şantiye Şefi Asistanı
Taşdemir İnşaat
08.2023 - 10.2023
IT HelpDesk kurs bitirme sertifikası
06-2022
Windows Server 2019 kurs bitirme sertifikası
10-2021
Similar Profiles
Tugay KocaTugay Koca
FITNESS & SWIMMING INSTRUCTOR at RIXOS HOTELSFITNESS & SWIMMING INSTRUCTOR at RIXOS HOTELS
John Mart MagallanesJohn Mart Magallanes
Concierge/ Bellman at Rixos HotelsConcierge/ Bellman at Rixos Hotels
Ahmed ElbahnasyAhmed Elbahnasy
Human Resources Supervisor at Rixos HotelsHuman Resources Supervisor at Rixos Hotels