Summary
Overview
Work History
Education
Timeline
Generic

Melike Zülfikar

Tourism
İstanbul

Summary

I was born in Istanbul on June 8, 1999. Between 2017 and 2019, I studied Tourism and Hotel Management at Istanbul University. I began career in 2019 at Valley of Tourism, an incoming agency specializing in the MEA – GCC (Middle East and Gulf Cooperation Council) markets. In this role, I managed incoming requests from MEA – GCC countries for Istanbul and other cities in Turkey. My responsibilities included hotel sales, system management, price entry, and tracking reservations for global markets. Additionally, I prepared comprehensive hotel packages for Istanbul and Bodrum hotels, including hotel rates, tours, transfers, and flight tickets, specifically targeting the MEA – GCC region.

Subsequently, I transitioned to Everesttour where I continued working in the Online Department with similar responsibilities. During this time, I was part of the launch team for Octobeds, the company’s proprietary B2B sales software. I actively contributed to content management, partnership agreements with B2B firms, and preparing the system for sales readiness. I also took on roles in the Sales and Marketing departments.

Since January 2025, I have been working at Expert DMC in the MICE department, preparing international budgets and programs tailored for corporate clients.

Overview

6
6
years of professional experience
1
1
Language

Work History

MICE

Exp-Ert Destination Management
01.2025 - 06.2025
  • Receive and analyze international MICE (Meetings, Incentives, Conferences, Events) requests from clients
  • Create creative and tailor-made travel programs based on the client’s objectives, travel dates, group size, and budget
  • Prepare detailed proposals and budget plans including flights, accommodation, transfers, restaurants, guides, activities, and other related services according to the selected destination
  • Communicate with hotels, airlines, local agencies, and other suppliers to obtain competitive quotations
  • Coordinate the entire operational process after client confirmation (including bookings, payment schedules, visa procedures, etc.)
  • Ensure customer satisfaction during the trip and promptly resolve any issues that may arise
  • Conduct post-trip reporting and gather client feedback

Sales and Marketing

Octobeds (Part of Everesttour DMC)
08.2022 - 12.2024
  • Maintain constant communication with B2B partner companies operating through the Juniper-based system and coordinate business processes
  • Collect necessary data for hotel product setup, create and organize content, and ensure it is sales-ready within the system
  • Analyze pricing and develop competitive pricing strategies based on market conditions; perform regular updates
  • Manage the integration process of new hotels and service providers into the system
  • Monitor customer reservations and respond to incoming requests accurately and promptly
  • Provide after-sales support and follow up on customer satisfaction
  • Prepare weekly and monthly sales reports and present analytical results to management

Sales and Marketing

Everest Tour DMC
08.2022 - 12.2024
  • Collect necessary data for hotel product setup, create and organize content, and ensure it is sales-ready within the agency's system
  • Analyze pricing and develop competitive pricing strategies based on market conditions; perform regular updates
  • Manage the integration process of new hotels into the agency's system
  • Monitor customer reservations and respond to incoming requests accurately and promptly
  • Provide after-sales support and follow up on customer satisfaction
  • Prepare weekly and monthly sales reports and present analytical results to management

Online & Product

Valley of Tourism
06.2019 - 07.2022
  • Providing incoming agency services for the MEA - GCC (Middle East and Gulf Cooperation Council) markets
  • Responding to travel requests from MEA - GCC countries for Istanbul and other destinations in Türkiye
  • Managing system usage within the Online Department, including price entry, hotel closure, and reservation tracking
  • Overseeing hotel sales and reservation processes for global markets via the online system
  • Preparing hotel packages for MEA - GCC markets, including hotel rates, tours, transfers, and flight tickets for Istanbul and Bodrum hotels

Education

Business Administration

Istanbul University
İstanbul

Tourism And Hotel Management

Istanbul University
Istanbul
04.2001 -

Timeline

MICE

Exp-Ert Destination Management
01.2025 - 06.2025

Sales and Marketing

Octobeds (Part of Everesttour DMC)
08.2022 - 12.2024

Sales and Marketing

Everest Tour DMC
08.2022 - 12.2024

Online & Product

Valley of Tourism
06.2019 - 07.2022

Tourism And Hotel Management

Istanbul University
04.2001 -

Business Administration

Istanbul University
Melike ZülfikarTourism