Mustafa Uğur Karataş

Product Operations & Delivery Lead
May 2017 – Present
(Career Path: Software Support Specialist → Software Project Head → Software Testing Team Leader)

• Owned product operations for in-store, POS, and mobile applications used across nationwide retail stores.
• Acted as primary bridge between Business teams, Product Owners, Development, IT Helpdesk, and Operations.
• Translated business needs and operational feedback into prioritized backlogs and delivery plans.
• Prioritized features and fixes based on business value, operational risk, and customer impact.
• Led UAT and go-live readiness processes for high-traffic retail systems.
• Ensured production stability through structured release confidence and quality ownership.
• Managed post-release reviews and root-cause analysis to drive continuous product improvement.
• Supported remote and cross-functional collaboration with clear documentation and async workflows.
• Documentation-first communication
• Async decision-making and stakeholder updates
• Ownership mindset without micromanagement
• Comfortable working across time zones
• Data- and impact-driven prioritization