Şükran Keleş
Director of Spa & Wellness
Istanbul,34
Summary
Taking full responsibility for the operational and financial control
-Achieving agreed on commercial targets the planned coordinated development and activity
program
-Deal with problems, inquiries, and complaints from spa clientele
-Being responsible for motivating and driving sales and establishing targets, which are realistic and
achievable
-Handles guest problems and complaints
-Problem solving & analytical personality
-Good and planning & organizing
-Good command of computer literacy
-Having good interactions with people
-Empowers employer to provide excellent customer service
Overview
23
23
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Multiproperty Director of Spa & Wellness
Ajwa Hotel Sultanahmet & Kapadokya
Istanbul
01.2023 - 03.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Multiproperty Director of Spa & Wellness
Le Meridien Istanbul Etiler & Sheraton Levent
Istanbul
03.2021 - 01.2023
. Sheraton Levent İstanbul Hotel Pre- opening
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Revolutionized guests service protocols, significantly improving customer satisfaction ratings.
Manager of Spa & Wellness
Le Meridien Istanbul Etiler
Istanbul
08.2018 - 03.2021
Manager of Spa & Fitness
Doublethree by Hilton Bayrampasa Istanbul
Istanbul
05.2017 - 07.2018
Pre - opening
- Worked well in a team setting, providing support and guidance.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Improved marketing to attract new guests and promote business.
Manager of Spa & Wellness
Dedeman İstanbul Hotel
04.2013 - 10.2015
- Increased company revenue by streamlining processes and implementing cost-saving measures
- Assisted in recruiting, hiring and training of team members.
- Interacted well with guests to build connections and nurture relationships.
- Revolutionized guests service protocols, significantly improving customer satisfaction ratings.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager of Spa & Fitness
Rixos Elisium Hotel
Istanbul
03.2012 - 10.2012
Spa & Gym Manager
Courtyard by Marriott Hotel
12.2009 - 12.2011
Manager of Spa & Wellness
Holliday Inn Airporth North Hotel
Istanbul
04.2007 - 12.2009
Swimming Coach
Bagcılar Belediyesi
04.2006 - 05.2007
Swimming & Fitness Trainer Ass Cooridinator
Bakırkoy Spor Vakfı
05.2001 - 07.2005
Education
Bachelor of Science - Sports Studies, Athletics And Swimming
06.1992 - 10.1996
Social Sciences
2000-10
Certification
Wellnes
Fitness
Advanced
Advanced
Management
Advanced
Fitness training
Advanced
Pre-opening Hotel
Advanced
Hospitality
Advanced
Organization, Turkish
English
Advanced
Upper intermediate
Certifications
[Financial management for executives] Training - [June,2015]
Dermologica Skin Care and Porfessional Produce Sales Certificate
Spa management
Swimming Coaching Certificate
The Swimming Triangle Certificate
Lifeguard certificate
Timeline
Multiproperty Director of Spa & Wellness - Ajwa Hotel Sultanahmet & Kapadokya
01.2023 - 03.2024
Multiproperty Director of Spa & Wellness - Le Meridien Istanbul Etiler & Sheraton Levent
03.2021 - 01.2023
Manager of Spa & Wellness - Le Meridien Istanbul Etiler
08.2018 - 03.2021
Manager of Spa & Fitness - Doublethree by Hilton Bayrampasa Istanbul
05.2017 - 07.2018
Manager of Spa & Wellness - Dedeman İstanbul Hotel
04.2013 - 10.2015
Manager of Spa & Fitness - Rixos Elisium Hotel
03.2012 - 10.2012
Spa & Gym Manager - Courtyard by Marriott Hotel
12.2009 - 12.2011
Manager of Spa & Wellness - Holliday Inn Airporth North Hotel
04.2007 - 12.2009
Swimming Coach - Bagcılar Belediyesi
04.2006 - 05.2007
Swimming & Fitness Trainer Ass Cooridinator - Bakırkoy Spor Vakfı
05.2001 - 07.2005
Marmara University - Bachelor of Science, Sports Studies, Athletics And Swimming
06.1992 - 10.1996
Anadolu University - , Social Sciences
Skills
Pre - opening
Operations management
Team management
Strategies and goals
Project coordination
Goal setting
Budget control
Budget management
Business planning
Issues resolution
Hiring and retention
Financial reporting
Rules and regulations
Business development
Crisis management
Corporate communications
Business administration
Facilities management
Financial planning
Sales management
Problem-solving
Multitasking and organization
Team building
Leadership development
Coaching and mentoring
Teamwork and collaboration
Team leadership