Şükran Keleş
Multi Property Director of Spa & Wellness
Istanbul,34
Summary
- Taking full responsibility for the operational and financial control
- Achieving agreed on commercial targets the planned coordinated development and activity program
- Deal with problems, inquiries, and complaints from spa clientele
- Being responsible for motivating and driving sales and establishing targets, which are realistic and achievable
- Handles guest problems and complaints
- Problem solving & analytical personality
- Good planning & organizing
- Good command of computer literacy
- Having good interactions with people
- Empowers employer to provide excellent customer service
Overview
17
17
years of professional experience
6
6
Certifications
Work History
Multiproperty Director of Spa & Wellness
Ajwa Hotel Sultanahmet & Ajwa Hotel Kapadokya
İstanbul , Türkiye
01.2023 - 03.2024
- Taking full responsibility for the operational and financial control
- Achieving agreed on commercial targets the planned coordinated development and activity program
- Deal with problems, inquiries, and complaints from spa clientele
- Being responsible for motivating and driving sales and establishing targets, which are realistic and achievable
- Handles guest problems and complaints
- Problem solving & analytical personality
- Good and planning & organizing
- Good command of computer literacy
- Having good interactions with people
- Empowers employer to provide excellent customer service
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Multiproperty Director of Spa & Wellness
Le Meridien Istanbul Etiler & Sheraton Levent
İstanbul , Türkiye
03.2021 - 01.2023
Sheraton Hotel Pre-opening
Spa & Gym Manager
Le Meridien Istanbul Etiler
08.2018 - 03.2021
Spa & Fitness Manager
Doubletree by Hilton
03.2017 - 06.2018
Pre-opening
Spa & Fitness Manager
Dedeman Istanbul
04.2013 - 10.2015
Spa & Fitness Manager
Rixos Hotel
03.2012 - 10.2012
Health Club & Spa Manager
Courtyard by Marriott Hotel
12.2009 - 12.2011
Health Club & Spa Manager
Holiday Inn Airport North Hotel
04.2007 - 12.2009
Education
Bachelor of Science - Sports Studies, Athletics And Swimming
09.1992 - 8 1996
Social Sciences - undefined
09.1998 - 10 2000
Skills
Multiproperty Director of Spa & Wellness
Pre -opening
Fitness
Spa
Hospitality Industry
Training
Concept Design
Luxry
Hotel Manangement
Management
Fitness training
Pre-opening Hotel
Hospitality
Organization
Certification
Financial management for executives, Training, 06/2015
Timeline
Multiproperty Director of Spa & Wellness - Ajwa Hotel Sultanahmet & Ajwa Hotel Kapadokya
01.2023 - 03.2024
Multiproperty Director of Spa & Wellness - Le Meridien Istanbul Etiler & Sheraton Levent
03.2021 - 01.2023
Spa & Gym Manager - Le Meridien Istanbul Etiler
08.2018 - 03.2021
Spa & Fitness Manager - Doubletree by Hilton
03.2017 - 06.2018
Spa & Fitness Manager - Dedeman Istanbul
04.2013 - 10.2015
Spa & Fitness Manager - Rixos Hotel
03.2012 - 10.2012
Health Club & Spa Manager - Courtyard by Marriott Hotel
12.2009 - 12.2011
Health Club & Spa Manager - Holiday Inn Airport North Hotel
04.2007 - 12.2009
Anadolu University - Social Sciences,
09.1998 - 10 2000
Marmara University - Bachelor of Science, Sports Studies, Athletics And Swimming
09.1992 - 8 1996