Dynamic and motivated professional with hands-on experience at Ankara Chamber of Industry and Koluman Motorlu Araçlar A.Ş. - Mercedes-Benz, supporting sales, trade documentation, and operational processes. Gained experience in market analysis, customer engagement, and regulatory compliance, while developing problem-solving, teamwork, and Microsoft Office skills. Contributed to improving client relationships, optimizing workflows, and enhancing strategic decision-making through research and presentations. Adaptable and detail-oriented, with a strong ability to work in fast-paced environments.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Intern Light Commercial Vehicle Sales Consultant
Koluman Motorlu Araçlar A.Ş.- Mercedes - Benz
Ankara, Ankara
01.2025 - 03.2025
Strategic Presentation on Electric Light Commercial Vehicles
Prepared a strategic presentation on how Mercedes and Koluman could gain a competitive advantage in the electric light commercial vehicle market. Presented my findings and suggestions to the HR department and the Light Commercial Vehicles Manager, strengthening my market analysis, strategic thinking, presentation, and leadership skills.
Customer Relations and Support in Vehicle Sales at the Showroom
Assisted in direct customer interactions at the showroom, analyzing their needs and providing support in the vehicle sales process alongside my career mentor. Helped customers find the most suitable vehicle options, enhancing my persuasion skills, customer orientation, and sales abilities.
Fleet Customer Visits and Support in Bulk Sales Process
Participated in visits to corporate clients to encourage bulk purchases of commercial vehicles. Analyzed their fleet needs and offered suitable solutions to support the sales team. This experience strengthened my corporate communication, analytical thinking, and negotiation skills.
Assisting in Vehicle Delivery Process (Gölbaşı and Balgat Locations)
Supported the smooth delivery of purchased vehicles to customers at the Gölbaşı and Balgat locations. Ensured customer satisfaction by facilitating a seamless delivery process, improving my organizational skills, problem-solving abilities, and attention to detail.
Online Order Management and Reporting
Assisted in the online order placement process and conducted customer interviews to analyze reasons for order cancellations. Compiled and reported the findings to the sales team, enhancing my data analysis, problem-solving, and customer relationship management skills.
Inspection and Organization of Inward Processing Certificates
I reviewed and organized Inward Processing Regime (IPR) certificates, ensuring their compliance with regulations. I checked for any missing or incorrect information and made necessary adjustments. This role required attention to detail, knowledge of trade regulations, organizational skills, and problem-solving abilities.
Verification of Domestic Goods Certificates
I examined Domestic Goods Certificates submitted by companies to ensure their accuracy and compliance with relevant regulations. I provided feedback on any missing or incorrect information. Through this process, I developed analytical thinking, regulatory knowledge, attention to detail, and communication skills.
Observation in Factory Inspections
I participated in factory inspections conducted as part of the document approval process. During these inspections, I observed audit procedures and manufacturing processes. My role required strong observational skills, reporting abilities, and the capacity to acquire technical knowledge.
Supporting Departments and Reducing Workload of Employees
I assisted different departments during peak work periods to ensure smooth workflow and prevent operational disruptions. My responsibilities included organizing documents, filing, and tracking paperwork. This experience enhanced my teamwork, adaptability, problem-solving, and sense of responsibility.