Hafsa SKANJA
Tirana
Summary
Dynamic Travel Agency Manager with a proven track record at Dream Travel Albania, excelling in sales management and customer service. Cultivated strong vendor relationships, enhancing travel options and achieving significant cost savings. Renowned for exceptional communication and problem-solving skills, successfully expanding the client base through tailored travel packages.
Overview
20
20
years of professional experience
Work History
Travel Agency Manager
Dream Travel Albania
06.2015 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
Travel Consultant
Ar Lo Travel
09.2005 - 07.2014
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Education
Bachelor of Science - Elementary School Teaching
Luigj Gurakuqi University
Shkoder, Albania06-2004
Skills
- Sales management
- Travel industry expertise
- Fluent in multiple languages
- Itinerary development
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Computer skills
- Relationship building
- Customer relations
- Professionalism
- Good judgment
Languages
English
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Timeline
Travel Agency Manager
Dream Travel Albania
06.2015 - Current
Travel Consultant
Ar Lo Travel
09.2005 - 07.2014
Bachelor of Science - Elementary School Teaching
Luigj Gurakuqi University