Don't think people will become smart just by going to school,I think they can even become smarter by discovering different languages and cultures,and of course respect
YUSUF ALAGÖZ
Meneger
Istanbul
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Travel Agency Manager
Nes Tour Travel Agency
01.2020 - Current
- Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
- Improved employee retention rate by fostering a positive work environment built on collaboration, support, and professional development opportunities.
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
- Enhanced employee productivity by developing efficient work schedules and allocating resources effectively.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
Assistant Hotel Manager
Ahmet Efendi Evi Boutiqe Hotel
08.2009 - 03.2016
- Boosted revenue with targeted marketing campaigns and upselling techniques.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
Restaurant Manager
Albura Kathisma Cafe Restaurant
01.2005 - 07.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
400 Hours - Online Education
GOYCE ZENZEGUR UNIVERSITY
Azerbaijan 04.2001 -
Skills
Travel industry expertise
Sales management
Staff training and development
Creativity and innovation
Certification
Challenger Development Program Certification – Challenger™.
Interests
Cooking,Doing Sport,Reading Books
To be manager in a restaurant,you need to know about the kitchen and the lounge service.To learn how to cook,I first leraned how to wash dishesand then learned how to cook.Cooking gives me an incredibly goof feeling.İt makes me happy when ı cooking the food.
Doing spoerts increases my motivation and gives me dynamism.
Reading books helps me become more knowledgeable and speak properly,and also relaxing
Timeline
Travel Agency Manager
Nes Tour Travel Agency
01.2020 - Current
Assistant Hotel Manager
Ahmet Efendi Evi Boutiqe Hotel
08.2009 - 03.2016
Restaurant Manager
Albura Kathisma Cafe Restaurant
01.2005 - 07.2009
400 Hours - Online Education
GOYCE ZENZEGUR UNIVERSITY
04.2001 -
Challenger Development Program Certification – Challenger™.