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Customer Support Agent
Ağrı
Summary
My education life provided me with the infrastructure required for the position you opened. During my education, I improved myself in research, self-motivation, entrepreneurship and acquiring different skills. As you can see in my CV, I prepared myself for business life with different trainings and individual research.
I would like to state that I am extremely dedicated and enthusiastic about being effective and fast in business life, and that I want to take on the responsibility required by the position with curiosity and enthusiasm. I am aware that willing, attentive and careful work will definitely result in success. Therefore, I have no doubt that I can contribute to you with my skills and work discipline.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work History
Casiblu
Customer Support Agent
11.2023 - Current
I have been working in the Customer Support Agent Casino field for 2 years.
My Task : To provide support to customers and direct them to investment, of course for their satisfaction: To quickly resolve customer demands
Planning Engineer
SMS Textile
05.2021 - 06.2023
It is the company that produces the world-famous brands Tommy, Nike and Zara.
I worked as a planning engineer for Tommy production lines
I took an active role in the integration of the ERP program into the company and the training processes
I prepared production risk analysis reports
Software Support Engineer
ZET GROUP
01.2019 - 08.2019
- Company Overview: Zet Group, Sakarya
- I worked as a computer engineer in the adaptation of the traffic optimization program produced by IVU Traffic Technologies company in Germany to IETT (Istanbul Electric Tramway and Tunnel Enterprises).
- I provided training to employees in the IT and Planning departments.
Junior Software Developer
LTS Software (logistics Technology System)
03.2015 - 06.2015
- Company Overview: LTS software system is a company that produces desktop automation software in the field of logistics.
- I worked in software development and software support for a desktop program written in the field of land transportation.
Web Designer
Freelancer- Web Designer
01.2017 - 06.2017
- I designed the Web according to customer demands.
- I created the request, survey, complaint, contact us panel in accordance with the customer's demands
IT Intern
MAKİMSAN A.Ş
- Company Overview: Makina ve Asfalt İmalat Sanayi Ticaret A.Ş., one of Türkiye's most established companies.
- During my internship, I had the opportunity to improve myself in the IT field.
Education
Licence - Computer Engineering
İstanbul Aydın Üniversitesi
Istanbul, Turkey 10.2009 - 07.2014
Skills
IT support experience
Microsoft office
Personal Information
- Date of Birth: 10/11/90
- Nationality: Türkiye Cumhuriyeti
- Driving License: B
- Marital Status: Single
- Place of Birth: Ağrı
Custom
Military service was done
Timeline
Casiblu
Customer Support Agent
11.2023 - Current
Planning Engineer
SMS Textile
05.2021 - 06.2023
Software Support Engineer
ZET GROUP
01.2019 - 08.2019
Web Designer
Freelancer- Web Designer
01.2017 - 06.2017
Junior Software Developer
LTS Software (logistics Technology System)
03.2015 - 06.2015
Licence - Computer Engineering
İstanbul Aydın Üniversitesi
10.2009 - 07.2014
IT Intern
MAKİMSAN A.Ş