Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerti Kraja

Client Managment And Translator
KONAK

Summary

Dynamic professional with extensive experience in client support and translation. Good in bilingual document translation and relationship building, I excel in enhancing client engagement and ensuring quality control. Proven ability to communicate effectively across cultures, contributing to successful outcomes and new market opportunities.

Overview

21
21
years of professional experience

Work History

Client Support and Traslator

Özel Dentek Diş Protez Laburatuvarı
06.2016 - Current

Support clients in job orders, final quality control of the jobs before shipment and translation of job orders from English, Italian to Turkish.

  • Provided real-time interpretation services between clients and laburatory staf.

Client Service

Özel Özendental Diş Protez Laburatuvarı
09.2007 - 06.2016
  • Delivered exceptional client service by prioritizing open communication channels, promptly addressing concerns or issues, and providing regular status updates
  • Supported agents with administrative tasks, resulting in better client service and overall time management.
  • Played an integral role in contributing to the overall success of the organization by finding new clientele and new markets.

Laboratory Technician

Agrolab Directorate of Shkodra
02.2004 - 08.2006
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Collected and performed analytical testing on in-process product.

Education

Bachelor of Science - Biology - Chemistry

Universiteti Luigj Gurakuqi
Shkoder - Albania
04.2001 -

Skills

Bilingual Document Translation

FLUENT IN English, Italian, Albania and Turkish

Content Editing

Detail-Oriented Proofreading

Fluent bilingualism

Relationship building

Client services

Cross-cultural communication

Customer engagement

Timeline

Client Support and Traslator

Özel Dentek Diş Protez Laburatuvarı
06.2016 - Current

Client Service

Özel Özendental Diş Protez Laburatuvarı
09.2007 - 06.2016

Laboratory Technician

Agrolab Directorate of Shkodra
02.2004 - 08.2006

Bachelor of Science - Biology - Chemistry

Universiteti Luigj Gurakuqi
04.2001 -
Gerti KrajaClient Managment And Translator