Genesis Velasquez
Telecommunications Engineer Mention In Networks
Zonguldak
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.I can be a good asset to your company
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
International Customer Service Specialist
Teleperformance
Zonguldak
01.2022 - 12.2022
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Recommended products to customers, thoroughly explaining details.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and delivery concerns.
- Entered orders into Type computer database system.
- Responded proactively and positively to rapid change.
Spanish Teacher
Bahçeşehir Koleji
Zonguldak
01.2019 - 06.2021
- Conducted foreign language exams to determine fluency and comprehension.
- Explored and implemented innovative use of technology in language education.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
Sales Specialist
Bank Of Venezuela
Caracas
01.2016 - 06.2017
- Created and implemented sales strategies to successfully meet company targets.
- Drafted, finalized and submitted paperwork to complete sales.
- Used Software to research customer accounts to determine whether credits or adjustments needed to be made.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections Number%.
- Advised, sold and configured Type products in single and multiple transactions, averaging $Amount in sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Telecommunications Engineer Mention In Networks - Computer Networking And Telecommunications
National Experimental University of The Armed Forc
Caracas Venezuela 01.2011 - 07.2016
Skills
Warehousing functions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
International Customer Service Specialist
Teleperformance
01.2022 - 12.2022
Spanish Teacher
Bahçeşehir Koleji
01.2019 - 06.2021
Sales Specialist
Bank Of Venezuela
01.2016 - 06.2017
Telecommunications Engineer Mention In Networks - Computer Networking And Telecommunications
National Experimental University of The Armed Forc
01.2011 - 07.2016