Genesis Velasquez
Telecommunications Engineer Mention In Networks
Zonguldak
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.I can be a good asset to your company
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
International Customer Service Specialist
Teleperformance
Zonguldak
01.2022 - 12.2022
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Recommended products to customers, thoroughly explaining details.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and delivery concerns.
- Entered orders into Type computer database system.
- Responded proactively and positively to rapid change.
Spanish Teacher
Bahçeşehir Koleji
Zonguldak
01.2019 - 06.2021
- Conducted foreign language exams to determine fluency and comprehension.
- Explored and implemented innovative use of technology in language education.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
Sales Specialist
Bank Of Venezuela
Caracas
01.2016 - 06.2017
- Created and implemented sales strategies to successfully meet company targets.
- Drafted, finalized and submitted paperwork to complete sales.
- Used Software to research customer accounts to determine whether credits or adjustments needed to be made.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections Number%.
- Advised, sold and configured Type products in single and multiple transactions, averaging $Amount in sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Telecommunications Engineer Mention In Networks - Computer Networking And Telecommunications
National Experimental University of The Armed Forc
Caracas Venezuela 01.2011 - 07.2016
Skills
Warehousing functions
Receiving support
Professional telephone demeanor
Order fulfillment
Training development aptitude
International sales support
Money handling abilities
Sales expertise
Recordkeeping strengths
Report preparation
Shipping procedures understanding
Staff education and training
Multi-line phone talent
Service standard compliance
Medical terminology knowledge
Retail store support
Key stakeholder relationship building
Stocking and replenishing
Account management
POS systems expert
Strategic sales knowledge
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
International Customer Service Specialist
Teleperformance
01.2022 - 12.2022
Spanish Teacher
Bahçeşehir Koleji
01.2019 - 06.2021
Sales Specialist
Bank Of Venezuela
01.2016 - 06.2017
Telecommunications Engineer Mention In Networks - Computer Networking And Telecommunications
National Experimental University of The Armed Forc
01.2011 - 07.2016