Summary
Work History
Skills
Education
Overview
Generic
ZINEB BELKHYR

ZINEB BELKHYR

CUSTOMER REPRESENTATIVE
Casablanca

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

International Customer Service Specialist

TRADEEXPERTS
KAYSERI
03.2022 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered 100 %exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Manager of Operations

QUALITY DECOR
ISTANBUL
09.2018 - 08.2022
    • Managed over 50 customer and suppliers calls per day
    • Partnered with vendors and suppliers to effectively manage and budget.
    • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
    • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
    • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
    • Developed and maintained relationships with external vendors and suppliers.
    • Analyzed and reported on key performance metrics to senior management.
    • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
    • Interacted well with customers to build connections and nurture relationships.
    • Mitigated business risks by working closely with staff members and assessing performance.
    • Managed purchasing, sales, marketing and customer account operations efficiently.

EXPORT MANAGER

ASMIN
ISTANBUL
04.2015 - 08.2018
  • Prepared various import, export and supplier forms for customs submittal.
  • Designed export strategies to meet project delivery requirements.
  • Maintained SWIs and controlled documentation of work performed.
  • Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
  • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Prepared and submitted Harmonized Tariff Schedules (HTS) codes to receiving Customs.
  • Obtained necessary import and export licenses and permits for shipments.
  • Administered export of furnishing and decorating products for compliance with company and customs export policies.
  • Gathered market intelligence and provided guidance to manufacturing team and marketing department to promote furnishing and decorating goods so we can increase sales by 15 %

Assistant Accountant

CAP SOFT
CASABLANCA
01.2013 - 10.2013
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Reconciled company accounts for credit cards, employee expenses, and commissions.
  • Analyzed and verified employee expense reports for accuracy.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
  • Contributed to annual budget development and quarterly forecasts to support continuous adherence.
  • Completed financial reports, providing insight into performance, operations and cash flow.
  • Collected and reported monthly expense variances and explanations.
  • Identified legal tax savings and recommended ways to improve profits.
  • Compiled general ledger entries on short schedule with 100% accuracy.

Sales Agent

NIKI CALL
CASABLANCA
06.2010 - 12.2012
  • Managed over 350 customer calls per day.
  • Logged reports, expenses, receipts, and sales in company database.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Assisted call-in customers with questions and orders

Skills

Good communication skills

Education

Financial Markets -

YALE UNIVERSITY
LONDON
10.2022 - 2023.04

Successful Negotiation: Essential Strategies And S - Business

UNIVERSITY OF MICHEGAN
LONDON
08.2022 - 2022.08

Business Analysis & Process Management - Business

COURSERA
LONDON
04.2022 - 2022.04

Associate of Applied Science - ACCOUNTANT

CCF
CASABLANCA
01.2008 - 2012.09

Associate of Applied Science - COMPUTER AND INFORMATION SCIENCE

CFF
CASABLANCA
01.2008 - 2011.09

Overview

13
13
years of professional experience
4
4
Languages

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