Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Faruk Yurtsevenler

Faruk Yurtsevenler

Historian / Sales Manager
Karşıyaka,35

Summary

I discovered bartending in the fall of 2012 as a bartender in prominent bars in Izmir. I was underage and ethically I will not include this experiences to my CV. With guidance from experienced mentors and my commitment to learning, I advanced to captain and chief positions in a short time. I also co-organized large-scale events under my company, enhancing my skills in administration, management, and leadership while overseeing teams of up to 60 people.

In 2015, I focused on my university studies, pausing my professional career except for summer work. I was madly enthusiastic for my courses but level of education never satisfied me so I literally lived in the library of my faculty, reading and writing all the books I can. When I learned how to properly make research and writing academic texts, I started to write my own academic articles but I kept them for myself, never published them. I started to learn Latin to widen my research pool, still try to improve myself on that matter. Some of the teachers we have, hardly knew English so I started to make translations for them and of course I made translations for my own. One of them was Medieval Europe A Short History from Charles Warren Hollister and Judith MacKenzie Bennett.

Apart from my academic life, I must state that I did not start my business life due to financial needs or concerns. The work experience that started accidentally for me has taken a big place in my life. Even leaving my busy and active work life, which I like, for starting university has been a very difficult turn for me. The pleasure I get while doing the job I love is based on my business principles. When we combine empathy, understanding, respect, love, and support-oriented relationships with a didactic, determined, selfless and solution-oriented working style, the aura that emerges carries the functioning and success of the entire operation incredibly far in a positive sense, and this is my fuel. Now I continue my academic and business life simultaneously.

Thank you for your time.

Faruk YURTSEVENLER

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Sales Manager

Uludağ Yayın Dağıtım
08.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Guest Relations Manager

Gaia Otelleri Alaçatı
02.2022 - 08.2022
  • Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.

Quality Control Inspector /Senior Sales Manager

ART Maske Üretim Pazarlama
05.2020 - 08.2020
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.

Head Cook

Alakapı Butik Otel
06.2019 - 09.2019
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.

Call Center Representative

Erişim Müşteri Hizmetleri
8 2018 - 11.2018
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Associate of Applied Science - History

Anadolu University
Eskişehir, Turkey
09.2017 - Current

Bachelor of Arts - Communication And Media

İstanbul University
Istanbul, Turkey
10.2024 - Current

Skills

  • Effective speaking

  • Crisis management

  • Fast learning

  • Sales and marketing skills

  • English-Turkish / Turkish-English translation

  • Simultaneous translation

  • Analytical thinking

  • Effective communication

  • Visual intelligence

  • Public speaking

  • Innovative

  • Teamwork

  • Body language and verbal communication

  • Empathy

  • Creativity

  • Negotiation

Languages

Turkish
Native language
English
Advanced
C1

Timeline

Bachelor of Arts - Communication And Media

İstanbul University
10.2024 - Current

Sales Manager

Uludağ Yayın Dağıtım
08.2023 - Current

Guest Relations Manager

Gaia Otelleri Alaçatı
02.2022 - 08.2022

Quality Control Inspector /Senior Sales Manager

ART Maske Üretim Pazarlama
05.2020 - 08.2020

Head Cook

Alakapı Butik Otel
06.2019 - 09.2019

Associate of Applied Science - History

Anadolu University
09.2017 - Current

Call Center Representative

Erişim Müşteri Hizmetleri
8 2018 - 11.2018
Faruk YurtsevenlerHistorian / Sales Manager