Burhan Yerdelen

• To record customer collection and subscription processes under the supervision of the Energy Market Board and to implement these transactions within the framework of relevant laws and regulations.
• Processing of invoice objection and complaint related processes and finalization, preparation of energy sales contracts and recording.
• Providing information support to customers about energy saving.
• Contributing to operational processes,
  Responsible for fulfilling alternative sales processes.
• In the sales processes of Türk Telekom, Vodafone and Insurance companies and to carry out after-sales monitoring and coordination.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• I took an active role in managing the processes of Administrative Affairs and Financial Affairs of the company, which is a bakery products manufacturer.
• Income and expense accounts,
• Ppersonnel recruitment and remuneration, financial follow-up of branches, local agreements with corporate companies (Bim, Migros).
• Monitoring Bank accounts and reconciliations.
  Coordinating Purchasing and Sales processes.
• Completed year-end closing processes with controllers and external auditors.

I served as responsible manager of a private budget company operating under the Ministry of Family and Social Services, which provides 24/7 boarding services for the adaptation of mental and physical individuals to social life

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Monitored accounts to verify compliance with payment terms and schedules.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Monitoring bank accounts; Bills of exchange to banks
  turnover, follow-up of check clearing transactions and credit against checks, execution of transactions.
• Interbank transfer, EFT and cash execution of transfers and preparing Bank reconciliations.
• Opening Customer account, limit setting processes and
  Cash, Check and Promissory Notes received are controlled and transferred to the relevant accounts.
• Processing, current account reconciliation and Independent Audit.
• Preparation of reports, preparation of monthly customer statements and collection tracking.

• SSI Transactions; Taxpayer Starting work and employee notification.
• Preparation of monthly insurance declarations and notification to the institution.
• Carrying out contractor progress payments with SSI and making relevant correspondence
• Tax Office Transactions: Taxpayers' VAT, Withholding,
  Notification of Withholding Tax, Provisional Tax, BA-BS forms and preparation of Annual Income and Corporate Tax and notification to the relevant office.
• To support the transfer of taxpayers' period invoices to the relevant accounts and the preparation of a Certified Public Accountant report.
• Improved overall department efficiency by streamlining processes and implementing new policies.