Esra Corpan
Director Of Rooms
Istanbul
Summary
Professional Summary
Hospitality professional with over a decade of experience in operational leadership and revenue management within the luxury hospitality sector. Possesses a strong blend of expertise in hotel operations and strategic revenue optimization. Experienced in enhancing operational efficiency, executing data-driven strategies to maximize revenue performance, and elevating guest satisfaction. Skilled at leading cross-functional teams, managing complex processes, and aligning commercial goals with service excellence to drive business growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Director of Rooms
The Ritz-Carlton
01.2024 - Current
- Oversee the daily operations of Front Office, Housekeeping and Laundry, ensuring seamless coordination and exceptional guest experiences aligned with luxury brand standards.
- Drive guest satisfaction through the implementation of personalized service strategies, quality audits, and real-time feedback systems.
- Collaborate with the Revenue and Sales teams to align room operations with occupancy targets, ADR growth, and upselling initiatives.
- Lead and develop a high-performing team by fostering a culture of service excellence, accountability, and continuous improvement.
Director of Revenue Strategy
The Ritz-Carlton
06.2022 - 01.2024
- Develop and execute comprehensive revenue management strategies across all revenue streams, including rooms, F&B, and ancillary services.
- Optimize room pricing and inventory management using advanced revenue management systems (RMS) and competitor analysis to maximize revenue and market share.
- Monitor and evaluate key metrics such as RevPAR, ADR, and occupancy rates to adjust strategies and drive improvements in these KPIs.
- Conduct in-depth analysis of market performance and demand trends to recommend strategies for pricing, promotions, and inventory controls.
Director of Revenue Management
Swissotel The Bosphorus
06.2022 - 01.2024
Revenue & Reservation Manager
Swissotel The Bosphorus
06.2018 - 01.2022
Reservation Sales Manager
Swissotel The Bosphorus
05.2015 - 06.2018
Reservation Sales Supervisor
Swissotel The Bosphorus
05.2014 - 05.2015
Reservation Sales Agent
Swissotel The Bosphorus
01.2012 - 05.2014
Banquet Sales Executive
Avantgarde Hotel
05.2011 - 01.2012
E-Commerce-Reservation Supervisor
Avantgarde Hotel
08.2010 - 05.2011
Receptionist
Avantgarde Hotel
05.2010 - 08.2010
Education
Tourism Management
Universidad De Jaen
Spain 09.2008 - 06.2009
Tourism Management
Sakarya University
Turkiye 09.2005 - 06.2009
Timeline
Director of Rooms
The Ritz-Carlton
01.2024 - Current
Director of Revenue Strategy
The Ritz-Carlton
06.2022 - 01.2024
Director of Revenue Management
Swissotel The Bosphorus
06.2022 - 01.2024
Revenue & Reservation Manager
Swissotel The Bosphorus
06.2018 - 01.2022
Reservation Sales Manager
Swissotel The Bosphorus
05.2015 - 06.2018
Reservation Sales Supervisor
Swissotel The Bosphorus
05.2014 - 05.2015
Reservation Sales Agent
Swissotel The Bosphorus
01.2012 - 05.2014
Banquet Sales Executive
Avantgarde Hotel
05.2011 - 01.2012
E-Commerce-Reservation Supervisor
Avantgarde Hotel
08.2010 - 05.2011
Receptionist
Avantgarde Hotel
05.2010 - 08.2010
Tourism Management
Universidad De Jaen
09.2008 - 06.2009
Tourism Management
Sakarya University
09.2005 - 06.2009