Mensur Nesimi
Director Of Rooms
Istanbul
Summary
Experienced hospitality leader with a strong background in guest services, operations, and staff management. Known for a collaborative, adaptable approach and a proven ability to drive operational excellence while enhancing guest satisfaction. Skilled in leading teams, managing complex projects, and developing efficient processes that align with organizational goals. Reliable and flexible, with a consistent track record of maintaining high standards and delivering exceptional results in dynamic environments.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Director of Rooms
Four Points by Sheraton Kagithane
01.2026 - Current
- Enhanced team productivity through regular training, performance evaluations, and targeted coaching.
- Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.
- Promoted a culture of exceptional guest service through ongoing staff training and development programs.
- Trained new employees on standards and hotel procedures.
- Maintained discipline at all times, remained alert and professional, greeted guests and offered assistance before they asked, ensuring full attention to guest needs.
- Stayed knowledgeable about daily hotel operations, checking the daily event sheet, bulletin boards, and staying updated on changes. new procedures, and events.
- Analyzed and reviewed daily forecasts, revenue, and competition reports, checked daily VIP and regular guest lists.
Front Office Manager
Four Points by Sheraton Kagithane
03.2024 - 01.2026
- Authorized and responsible for the Brand Standard Audit (BSA) property pre-work plan, practice audits, virtual audits, and self-audits (QA- powered by Deloitte).
- Achieved second place in the BSA self-audit ranking among all Four Points properties worldwide.
- Led the hotel to be nominated as one of the top 4 Four Points hotels in the EMEA region.
- Led IT and Front Office teams for quarterly updates of the Opera PMS system.
- Managed the property's Bonvoy connector system.
- Handled and managed guest requests and complaints, ensuring 100% guest satisfaction.
- Prepared the Front Office Budget and Business plan.
- Developed upsell standards and focused on increasing room revenue.
- Monitored and managed new loyalty guests and Marriott Bonvoy Membership targets.
- Reviewed and responded to all online reviews and guest satisfaction scores.
Duty Manager
Four Points by Sheraton Kagithane
07.2023 - 02.2024
- Responded to guest concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with guests to increase loyalty, trust and satisfaction.
Night Auditor ( Acting Night Manager )
Marriott Hotel Sisli
02.2022 - 06.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
At Your Service Agent ( PBX )
Marriott Hotel Sisli
11.2021 - 02.2022
Food and Beverage Server
Marriott Hotel Sisli
08.2019 - 11.2021
Food and Beverage Server
The House Hotel Bomonti
09.2018 - 08.2019
Food and Beverage Intern
Ciragan Palace Kempinski
02.2018 - 08.2018
Food and Beverage Intern
Ramada Hotel Merter
02.2017 - 08.2017
Education
Associate of Arts - Tourism And Hospitality Management
Eskisehir Anadolu University
Eskişehir, Turkey 04.2001 -
High School Diploma -
Mehmet Ihsan Mermerci
04.2001 -
Skills
Guest satisfaction
Staff development
Performance analysis
Hotel operations
Front office operations
Problem-solving
Team management
Budgeting and financial planning
Timeline
Director of Rooms
Four Points by Sheraton Kagithane
01.2026 - Current
Front Office Manager
Four Points by Sheraton Kagithane
03.2024 - 01.2026
Duty Manager
Four Points by Sheraton Kagithane
07.2023 - 02.2024
Night Auditor ( Acting Night Manager )
Marriott Hotel Sisli
02.2022 - 06.2023
At Your Service Agent ( PBX )
Marriott Hotel Sisli
11.2021 - 02.2022
Food and Beverage Server
Marriott Hotel Sisli
08.2019 - 11.2021
Food and Beverage Server
The House Hotel Bomonti
09.2018 - 08.2019
Food and Beverage Intern
Ciragan Palace Kempinski
02.2018 - 08.2018
Food and Beverage Intern
Ramada Hotel Merter
02.2017 - 08.2017
Associate of Arts - Tourism And Hospitality Management
Eskisehir Anadolu University
04.2001 -
High School Diploma -
Mehmet Ihsan Mermerci
04.2001 -
References
- Volkan Uysal +90 530 554 06 00 Four Points by Sheraton Kagithane Hotel Manager
- Can Dede +90 555 274 55 05 Hilton Istanbul Bosphorus Director of Operations
- Ahmet Sınır +90 534 231 87 70 Four Points by Sheraton Pendik Operations Manager
-Yağmur Durakoğlu +90 543 629 21 96 Four Points by Sheraton Kagithane Human Resources Manager