AHMET GÖKHAN ERDURAN
Ankara
Summary
Top-notch Salesforce Administrator with solid background in designing and implementing system administration solutions. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Team-oriented with stong work ethic.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Salesforce Administrator position. Ready to help team achieve company goals and Willingness to take on added responsibilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outstanding team collaborator with strong verbal and written communication skills.
To seek and maintain full-time position or etc that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
4
4
Certificate
Work History
Salesforce System Administrator
Freelance It Solutions
04.2023 - Current
- As a SalesForce System Administrator, I want to emphasize how excited I am for this new challenge and opportunity. I'm eagerly awaiting any employment offers you might have in the future so I can join the SalesForce ecosystem and help your business grow and succeed.
- My technical expertise and troubleshooting abilities will be very helpful to you as you maintain the SalesForce platform and provide solutions that are tailored to the demands of your clients.
Junior Salesforce System Administrator
Talentech Solutions
01.2022 - 03.2023
- Created and managed Salesforce accounts, contacts, leads, opportunities, and custom objects.
- Configured Salesforce workflows, validation rules, and approval processes.
- Assisted in the migration of legacy data to Salesforce, ensuring 97% data accuracy and completeness.
- Monitored system performance, identified issues, and promptly resolved or escalated them to the appropriate teams
- Developed and maintained reports and dashboards to provide valuable insights to management and key stakeholders.
- Collaborated with senior administrators to implement automation processes using workflows, validation rules, and flows.
Technical Support / Recap Teacher
TechProEducation
01.2021 - 12.2021
- Assisted the Salesforce team in performing various administrative tasks, such as user management, data import/export, and record maintenance.
- Developed and customized Salesforce objects, fields, and page layouts to meet specific business requirements.
- Participated in the creation and optimization of workflow rules, approval processes, and validation rules to improve system efficiency.
- Worked with senior developers to write and implement Apex triggers and classes to enhance system functionality.
- Collaborated with team members to conduct testing and bug fixing during the implementation of new Salesforce features.
- Provided end-user support and conducted training sessions to help colleagues understand Salesforce functionalities and best practices.
- Contributed to the documentation of system processes, requirements, and changes for future reference.
- Trained over 50 users on Salesforce, with a satisfaction rate of 87%.
- Collaborated closely with Salesforce trainers to address trainee queries and concerns, enhancing the overall training effectiveness.
- Provided timely and comprehensive remote assistance to trainees during hands-on Salesforce training sessions, ensuring smooth learning experiences.
- Demonstrated a strong understanding of Salesforce features, modules, and integrations, effectively addressing trainee questions and uncertainties.
- Actively participated in virtual team meetings and discussions, providing insights on recurring trainee challenges and proposing improvement suggestions.
Information Technology Computer and Technician NCO
Air Force Command , TURAF
09.1995 - 07.2018
- Configuring and maintaining the airbase's Servers, PCs ,Networks and printers for approximately 1000 employees, as well as troubleshooting all hardware and software issues.
- Administered,installed, maintained, monitored and managed the LAN/WAN for over 20 Windows servers and over 700 workstations.
- Managed Users, Groups & Computers, Active Directory System Maintenance (Troubleshooting, Disk Management, Unattended Installation, Installing Active Directory, Terminal Services, DNS, DHCP, SQL, Oracle, Backup Servers).
- Involved in configuring and managing the network printer and responsible for applying Windows patches and fixes.
- Configured and maintained a variety of modules for the Cisco 6509/4500/ and Switches including.
- SAP 4.6 C System Manager in the SAP system with 30000 users in the Air Force Command, SAP team of about 100 people, including HR, MM, PM, PP, FI, SD, EGITIM, BW modules.
Education
Master’s Degree - Information Technology
Sakarya University
Sakarya02.2018
Bachelor’s Degree - Economy
Anatolian University
Eskişehir06.2012
Associate of Science - Computer Operator And Technician
Air Petty Officer Vocational
İzmir09.1995
Skills
- Salesforce Configuration
- Security and User Management
- Data Management
- Report and dashboard creation
- Automation
- Salesforce Lightning Components
- Integration with Third-Party Applications
- AppExchange
- Apex Classes, Triggers and SOQL query
- End-User Training and Support
- Expert in Microsoft Office and Microsoft OS
- Database Management :Oracle,Sql
- Operating Systems: Windows, Linux, macOS
- In-depth knowledge of WAN/LAN - TCP/IP, Desktops/Laptops, Cisco Routers/Switches
Certification
- Salesforce Certified Administrator Credential ID=2747816
- Salesforce Developer Program-Bootcamp Certificate(Florida Department Of Education) Jul - Dec 2020
- 2154 Implementing and Administrating MS Win.2000 Dir. Services
- 2153 Implementing MS Win 2000 Network Infrastructure,
- 2152 Implementing MS Win 2000 Profesyonel&Server,
- 1561 Designing MS Win 2000 Directory Service Infrastructure
- 2400 Implementing and Managing MS Exchange Server 2003
- 2072 Administraing a MS SQL 2000 Database
- POWER6 and HMC7 for AIX 5L Administrator
- HP-UX System&Network Administration I,
- UNIX-Fundamentals
- Interconnecting Cisco Network Device(ICDN)
- Building Scalable Cisco Internetworks,
- Installation and Maintance of Cisco Routers,
- NCISS-Latina LAN Operator and Administrator Course(03-14 July 2000)
- NCISS-Latina Optical Fibre Cable Course(10-21 Dec 2007)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Turkish
Native language
English
Upper intermediate
B2
Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Salesforce System Administrator
Freelance It Solutions
04.2023 - Current
Junior Salesforce System Administrator
Talentech Solutions
01.2022 - 03.2023
Technical Support / Recap Teacher
TechProEducation
01.2021 - 12.2021
Information Technology Computer and Technician NCO
Air Force Command , TURAF
09.1995 - 07.2018
Master’s Degree - Information Technology
Sakarya University
Bachelor’s Degree - Economy
Anatolian University
Associate of Science - Computer Operator And Technician
Air Petty Officer Vocational