AHMET GÖKHAN ERDURAN
Salesforce Administrator
Ankara
Summary
Driven Systems Administrator with 20 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
29
29
years of professional experience
16
16
Certifications
2
2
Languages
Work History
Salesforce System Administrator
Freelance It Solutions
04.2023 - Current
- As a SalesForce System Administrator, I want to emphasize how excited I am for this new challenge and opportunity
- I'm eagerly awaiting any employment offers you might have in the future so I can join the SalesForce ecosystem and help your business grow and succeed
- My technical expertise and troubleshooting abilities will be very helpful to you as you maintain the SalesForce platform and provide solutions that are tailored to the demands of your clients.
Junior Salesforce System Administrator
Talentech Solutions
01.2022 - 03.2023
- Created and managed Salesforce accounts, contacts, leads, opportunities, and custom objects
- Configured Salesforce workflows, validation rules, and approval processes
- Assisted in the migration of legacy data to Salesforce, ensuring 97% data accuracy and completeness
- Monitored system performance, identified issues, and promptly resolved or escalated them to the appropriate teams
- Developed and maintained reports and dashboards to provide valuable insights to management and key stakeholders
- Collaborated with senior administrators to implement automation processes using workflows, validation rules, and flows.
Technical Support / Recap Teacher
TechProEducation
01.2021 - 12.2021
- Assisted the Salesforce team in performing various administrative tasks, such as user management, data import/export, and record maintenance
- Developed and customized Salesforce objects, fields, and page layouts to meet specific business requirements
- Participated in the creation and optimization of workflow rules, approval processes, and validation rules to improve system efficiency
- Worked with senior developers to write and implement Apex triggers and classes to enhance system functionality
- Collaborated with team members to conduct testing and bug fixing during the implementation of new Salesforce features
- Provided end-user support and conducted training sessions to help colleagues understand Salesforce functionalities and best practices
- Contributed to the documentation of system processes, requirements, and changes for future reference
- Trained over 50 users on Salesforce, with a satisfaction rate of 87%
- Collaborated closely with Salesforce trainers to address trainee queries and concerns, enhancing the overall training effectiveness
- Provided timely and comprehensive remote assistance to trainees during hands-on Salesforce training sessions, ensuring smooth learning experiences
- Demonstrated a strong understanding of Salesforce features, modules, and integrations, effectively addressing trainee questions and uncertainties
- Actively participated in virtual team meetings and discussions, providing insights on recurring trainee challenges and proposing improvement suggestions.
Information Technology Computer and Technician NCO
Air Force Command , TURAF
09.1995 - 07.2018
- Configuring and maintaining the airbase's Servers, PCs, Networks, and printers for approximately 1000 employees, as well as troubleshooting all hardware and software issues
- Administered, installed, maintained, monitored, and managed the LAN/WAN for over 20 Windows servers and over 700 workstations
- Managed Users, Groups & Computers, Active Directory System Maintenance (Troubleshooting, Disk Management, Unattended Installation, Installing Active Directory, Terminal Services, DNS, DHCP, SQL, Oracle, Backup Servers)
- Involved in configuring and managing the network printer and responsible for applying Windows patches and fixes
- Configured and maintained a variety of modules for the Cisco 6509/4500/ and Switches including
- SAP 4.6 C System Manager in the SAP system with 30000 users in the Air Force Command, SAP team of about 100 people, including HR, MM, PM, PP, FI, SD, EGITIM, BW modules.
Education
Master's Degree - Computer and Information Engineering
Sakarya University
Bachelor's Degree - Economy
Anatolian University
Associate of Science - Computer Operator And Technician
Air Petty Officer Vocational
Skills
Salesforce ConfigurationSecurity and User ManagementData ManagementReport and dashboard creationAutomationSalesforce Lightning ComponentsIntegration with Third-Party ApplicationsApp ExchangeApex Classes, Triggers and SOQL queryEnd-User Training and SupportExpert in Microsoft Office and Microsoft OSDatabase Management :Oracle,SqlOperating Systems: Windows, Linux, macOSIn-depth knowledge of WAN/LAN - TCP/IP, Desktops/Laptops, Cisco Routers/Switches
Certification
Salesforce Certified Administrator, 2747816
Bold Profile
https://bold.pro/my/erduran%2D230726152802/480
Salesforce Profile
https://www.salesforce.com/trailblazer/agokhanerduran
Timeline
Salesforce System Administrator
Freelance It Solutions
04.2023 - Current
Junior Salesforce System Administrator
Talentech Solutions
01.2022 - 03.2023
Technical Support / Recap Teacher
TechProEducation
01.2021 - 12.2021
Information Technology Computer and Technician NCO
Air Force Command , TURAF
09.1995 - 07.2018
Master's Degree - Computer and Information Engineering
Sakarya University
Bachelor's Degree - Economy
Anatolian University
Associate of Science - Computer Operator And Technician
Air Petty Officer Vocational