Erdinç Etem Teytey

- Taking end-to-end ownership and management of the Problem & Change Management processes.
- Ensuring that records are opened on Problem & Change Management projects in all these processes and that the statuses are processed properly, followed up and updated when necessary.
- Leading the creation of a solution by ensuring that relevant people come together when a problem occurs.
- Leading periodic Problem & Change operation meetings. Determining the content and tracking and reporting the actions.
- Ensuring that IT teams are included in the Problem & Change process.
- Organizing the necessary studies for root cause analyzes or other methodological studies when necessary. Monitoring the implementation of the solution.
- Performing analysis and approval of urgent changes to be made based on problems occurring in IT systems.

- Jira Service Management,
- Jira Insight Management,
- Problem, Incident, Request Management,
- Active Directory Account and Group Management,
- Exchange Server & O365 Account and Group Management
- PDQ Deploy and Inventory Operations
- Azure Active Directory Account Management
- MFA Account Management,
- DHCP IP Reservation - IP Fixing,
- Veeam Backup Management and Restore Operations,
- McAfee Antivirus and Forcepoint company-wide installation and control of services,
- Creative Cloud - Adobe Illustrator, Power BI and Dashboard, SAP, Axapta, Application installation and Support,
- VMware Horizon (Virtual Client) Installation and Management,
- VDI Stratodesk - NoTouch Center (Virtual Client) Endpoint installation, management and troubleshooting through remote connection or admin center in case of problems,
- Management of Microsoft operating systems, office applications, web applications, e-mail and network applications.

NOC SPECIALIST - TAV HOLDING May 2019 - July 2022

- I manage the user accounts in all locations of Tav Airports Holding.
- Active Directory, Exchange Server, O365, File Server, Skype, Teams, Zoom, Erp System Oracle, Oracle Discoverer, C-Pack, Tav Hotspot Wi-Fi, Online Primeclass, Tav Passport Backoffice, Aodb, Fids, Rota, Tav Brs , Gos User Account Management.
- Exchange online migration and licensing of Onprem accounts, User account creation, Distribution and Security group mail creation, Member Off and Attribute Editor definitions, Send As authorization, Internal and external mail sending authorizations, Mail quota database definitions, Contact user create and definitions, File Server creation, Write, Read, Modify, Full Access definitions.
- DHCP IP Reservation - IP Fixing
- Creating FTP and WebDav IIS Virtual Directories.
- Vmware Backup controls.
- Avaya Voice Mail, Pbx, Cms, Wfo, Ipera Daily routine task system checks.
- Monitoring, reporting, rdp operations via Sccm.
- Symantec Av. Client installation, update processes.
- Server access ping, gateway controls after alarms over network servers.
- Monitoring and docking operations on the relevant server, log and service controls, necessary troubleshooting on servers and updated services in Aodb, Fids, Rota, Tav Brs system problems of Aviation Systems.
- Remote Desktop Connection.

INFORMATION TECHNOLOGIES SPECIALİST - TAV MILAS BODRUM AIRPORT December 2015 - May 2019

- I took an active role in the physical installations of the system room and central infrastructure server, switch and router in the terminal.
- I performed all user computers, applications, printer, scanner, desk phone, ip and dect phone installation, update and troubleshooting processes in the terminal.
- Network switch-port-socket connections, switch ssh connection, vlan, vlan id, vlan name, interface definition and control, and default withdrawal operations.
- Troubleshooting with RDP.
- Active Directory Milas Bodrum OU with the authority of Domain Admin, creating and domaining clients in the site, creating new users, password change operations.
- I actively took part in Aviation Systems Cute Check-in Workstation and Atb, Btp, Dcp, Bgr, Ocr, Mcr printers installations. I carried out operational management, support and troubleshooting.
- Fids – Flight Information Display System client installations, template creation, airline logo definition, idle – active mode airlane logo reflection definitions, operational management, software and hardware control and troubleshooting processes.
- Gos – Gate Open System client installation, monitoring and docking, and troubleshooting on client and server in case of problems.
- Sita Bagmanager Client and HHT handheld terminals application installations and troubleshooting processes.
- Parking Skidata System installation

• Software and hardware testing of Grundig brand notebooks, tablets and computers
  implementation, identifying and resolving existing problems.
  - For the DSTV system, where products and campaigns are displayed on giant screens in Arçelik and Beko dealers, the relevant
  In line with dealers and licenses, the current broadcast stream is pulled from the Koç System server and displayed on the relevant screen.
  Mirroring smoothly and fixing existing software problems remotely on the workstation.
  - Providing Arçelik and Beko web online sales support
  - Organizing a new personnel training program and providing the necessary training.

- I worked as a Customer Service Officer in the realization of bank - finance transactions with telephone banking.
- I worked as a Team Coach in the system applied for the sale of bank products.
- I have served as an Instructor for new staff on banking transactions product sales.