ENEZ YILDIRIM GÜR
Çekmeköy
Summary
I have a strong background in marketing and customer relations, supported by my education in these fields. I started my career at Mr. DIY as one of the first employees, where I gained a broad perspective beyond inventory management. Currently, I work as an after-sales support specialist at Atilla Dural. In this role, I focus on logistics (import and export), purchasing, spare parts sales (domestic and international), and machine and equipment configurations. I always aim to find the best solutions and ensure customer satisfaction. I am known for being open to innovations, taking responsibility, and having a strong problem-solving attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
After Sales Support Specialist
ATİLLA DURAL MÜMESSİLLİK, İNŞAAT
Istanbul
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Managed the invoicing process, ensuring accurate and timely billing while complying with company policies.
- Monitored stock levels and facilitated inventory tracking through efficient stock management techniques, reducing discrepancies and ensuring product availability.
- Utilized ERP applications to streamline inventory management, purchasing, and invoicing operations, leading to improved operational efficiency.
- Coordinated import/export operations, ensuring compliance with international trade regulations, and timely delivery of goods.
- Managed purchasing processes, negotiating with suppliers to ensure cost-effective procurement and timely stock replenishment.
Customer Sales Representative
Inova Interactive
Istanbul
01.2023 - 03.2023
- I gained experience in customer management and personal selling. Although I worked for a short time, Inova Cosmetics played an important role in my development.
Stock Control Asisstant
MR. D.I.Y Turkey
Istanbul
11.2021 - 01.2023
- I am one of the first staff members of the company's Turkish organization, and I have experienced much more than the stock part.
- I worked at the largest store located in Emaar Square Mall, where I was responsible for over 20,000 different products. Due to my full command of the operation, I occasionally took on roles in other positions as well.
Education
Bachelor Degree - Public Relations And Publicity
Kocaeli University
İzmit06-2020
Skills
- Customer service
- Inventory management
- Invoicing accuracy
- ERP applications
- Import/export coordination
- Supplier negotiation
- Adobe Illustrator
- Adobe Photoshop
- Microsoft Office
References
References available upon request.
Affiliations
- Strategy Games
- Watching Crime Films and Documentaries
- Shotokan Karate
- Listening to Rock Music
Certification
- Certificate Of Attendance - YDS Academy Language Schools / 2020-12
- The Training Course Given by Saez Cranes - Grúas Sáez SL / 2023-07
Languages
English
Advanced (C1)
C1
Turkish
Native
Native
Timeline
After Sales Support Specialist
ATİLLA DURAL MÜMESSİLLİK, İNŞAAT
03.2023 - Current
Customer Sales Representative
Inova Interactive
01.2023 - 03.2023
Stock Control Asisstant
MR. D.I.Y Turkey
11.2021 - 01.2023
Bachelor Degree - Public Relations And Publicity
Kocaeli University