Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Interests
Hobbies
Timeline
Generic
ENEZ YILDIRIM GUR

ENEZ YILDIRIM GUR

After Sales Support & Logistics
Çekmeköy

Summary

I have a strong background in marketing and customer relations, supported by my education in these fields. I started my career at Mr. DIY as one of the first employees, where I gained a broad perspective beyond inventory management.

Currently, I work as an after-sales support specialist at Atilla Dural. In this role, I focus on logistics (import and export), purchasing, spare parts sales (domestic and international), and machine and equipment configurations. I always aim to find the best solutions and ensure customer satisfaction.

I am known for being open to innovations, taking responsibility, and having a strong problem-solving attitude.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

After Sales Support Specialist

ATİLLA DURAL MÜMESSİLLİK, İNŞAAT
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
  • Managed the invoicing process, ensuring accurate and timely billing while complying with company policies.
  • Monitored stock levels and facilitated inventory tracking through efficient stock management techniques, reducing discrepancies and ensuring product availability.
  • Utilized ERP applications to streamline inventory management, purchasing, and invoicing operations, leading to improved operational efficiency.
  • Coordinated import/export operations, ensuring compliance with international trade regulations, and timely delivery of goods.
  • Managed purchasing processes, negotiating with suppliers to ensure cost-effective procurement and timely stock replenishment.
  • We are working with a fleet consisting of nearly 100 tower cranes and more than 150 construction hoists.

Customer Sales Representative

Inova Interactive
01.2023 - 03.2023

I gained experience in customer management and personal selling. Although I worked for a short time, Inova Cosmetics played an important role in my development.

Stock Control Asisstant

MR. D.I.Y Turkey
01.2021 - 02.2023
  • I am one of the first staff members of the company's Turkish organization, and I have experienced much more than the stock part.
  • I worked at the largest store located in Emaar Square Mall, where I was responsible for over 20,000 different products. Due to my full command of the operation, I occasionally took on roles in other positions as well.

Education

Master's Degree - Human Resources and Organisational Change -

Beykent University
Istanbul, 34
01.2022 - 04.2024

Bachelor Degree - Public Relations and Publicity -

Kocaeli University
İzmit, 41
01.2016 - 04.2020

Skills

Adobe Photoshop

Adobe Illustrator

Marketing

Public Relations, PR

Customer Services

Customer Relationship Management

Complaint resolution

Time Management

Teamwork and Collaboration

Languages

Turkish
Native language
English
Advanced
C1

References

  • Kubilay Boz, MR. D.I.Y. Turkey, Operation Team Leader, kubilayboz123@gmail.com, +905335933442
  • Muhammet Yasir KAYA , Colorbox Art Materials Store , Digital Sales Responsible, yasir.ka.01@gmail.com, +905459501902
  • Utku Çiftçioğlu, Limak Construction Europe S.L, Machinery Equipment and Supply Chief, uciftcioglu@limak.com.tr , +34655542540
  • Yasin Toklu, Atilla Dural, Machinery and Equipment Responsible, yasin@atilladural.com , +905398681192

Certification

Certificate Of Attendance - YDS Academy Language Schools

Interests

Interpersonal Communication

Brand Management

Corparate Ads

History

Hobbies

Strategy Games / Watching Crime Films and Documentaries /  Shotokan Karate /  Listening to Rock Music

Timeline

The Training Course Given by Saez Cranes - Grúas Sáez SL

07-2023

After Sales Support Specialist

ATİLLA DURAL MÜMESSİLLİK, İNŞAAT
03.2023 - Current

Customer Sales Representative

Inova Interactive
01.2023 - 03.2023

Master's Degree - Human Resources and Organisational Change -

Beykent University
01.2022 - 04.2024

Stock Control Asisstant

MR. D.I.Y Turkey
01.2021 - 02.2023

Certificate Of Attendance - YDS Academy Language Schools

12-2020

Bachelor Degree - Public Relations and Publicity -

Kocaeli University
01.2016 - 04.2020
ENEZ YILDIRIM GURAfter Sales Support & Logistics