Cevat Ozan Çiftçi
Agriculture Engineer
Konya
Summary
I was born in Konya in 1994. At the age of five, my family and I migrated to Germany, where I continued my education and graduated from Immanuel-Kant Gymnasium. Following this, I returned to Turkey and completed my university studies in Izmir.
After graduation, I received an international job offer, which provided me with the opportunity to gain valuable global experience. During this period, I developed strong skills in business management and operations, while also acquiring proficiency in the Russian language.
In 2024, I permanently returned to Turkey and have since been residing in Konya. Thanks to my domestic and international experiences, I have built a strong ability to work and communicate effectively in multicultural environments.
Overview
5
5
years of professional experience
Work History
Customer Expert
Teleperformance
12.2024 - Current
- Professional handling of customer inquiries in Turkish, German, and English, providing effective solutions.
- Effective and empathetic communication with multicultural customer profiles.
- Professional processing and targeted forwarding of customer messages.
- Analysis of customer inquiries and provision of appropriate solutions.
- Support in increasing customer satisfaction.
- Informing customers about current campaigns and services.
- Prompt handling of complaints and issues, with escalation to the responsible departments when necessary.
Agricultural Engineer
Gold Fresh Fruits
10.2022 - 10.2023
- Responsible for a total of 543 hectares of orchards, including 427.5 ha of cherries, 34.0 ha of nectarines, 15.0 ha of peaches, 12.5 ha of apricots, 12.6 ha of plums, 23.2 ha of almonds, and 18.0 ha of dates.
- Organization and management of 48 technical specialists and 6 department supervisors.
- Planning and implementation of integrated plant protection measures and pest and disease control.
- Expert consultancy on fertilization and plant protection strategies, growth and yield optimization, pruning systems, and irrigation concepts.
- Use and evaluation of agrometeorological measurement and recording devices to determine temperature, humidity, and light parameters and their impact on plant development.
- Development and implementation of efficient irrigation, drainage, and water management systems aimed at reducing water consumption and increasing yield.
Agraringenieur
OSC
10.2020 - 10.2022
- Coordination of international procurement and sales within new agricultural projects.
- Management and supervision of daily project progress.
- Organization and control of logistics processes to ensure timely delivery.
- Providing expert consultancy to staff and clients on plant nutrition, pest control, and disease management.
- Supporting clients in product selection and commercial decision-making.
- Responsible for preparing offers, contract management, and project follow-up.
- Managing customer services and ensuring high levels of customer satisfaction.
Education
Bachelor's Degree -
Ege University
Izmir 04.2001 -
Skills
Turkish
English
German
Russian
Timeline
Customer Expert
Teleperformance
12.2024 - Current
Agricultural Engineer
Gold Fresh Fruits
10.2022 - 10.2023
Agraringenieur
OSC
10.2020 - 10.2022
Bachelor's Degree -
Ege University
04.2001 -