Reading books traveling around the world
Lina Aziz
Customer Representat
Istanbul,34
Summary
Proven Customer Service Representative at Metro Home, adept in languages including English, Turkish, Persian, and Urdu. Excelled in resolving customer complaints with empathy, enhancing loyalty by over 30%. Skilled in managing high-stress situations and improving customer satisfaction through effective communication and problem-solving.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Customer Service Representative
Metro Home
05.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
12th Standard -
High Grammar School
Karachi - Pakistan 05.2001
Skills
Languages
Interests
Timeline
Customer Service Representative
Metro Home
05.2022 - 09.2023
12th Standard -
High Grammar School