Burak Bilgetaçan
International Sales And M.I.C.E. Manager
Istanbul,34
Overview
22
22
years of professional experience
1
1
Language
Work History
International Sales and M.I.C.E Manager
Wtatil.com
12.2023 - Current
- Conducting B2B meetings with agencies, hotels, and DMCs
- Responding to group offers from agencies
- Tracking and entering payments into the system
- Preparing tour programs based on incoming requests
- Creating international tour programs
- Requesting seats from airlines
- Inquiring about availability from hotels and making reservations
- Managing the operations of confirmed tours
Duty Manager
Emaar Square Residences
04.2019 - 12.2023
- Conducting one-on-one meetings with residents
- Visiting floors in the blocks and reporting deficiencies to technical service
- Preparing and monitoring receptionists' shifts and leave
- Listening to and resolving residents' complaints
- Checking the cleanliness and maintaining order in common areas
- Reporting resident requests to upper management
Front Desk Supervisor
Divan Residence at Bomonti Plaza
08.2015 - 03.2019
- Controlling apartment entrances and exits
- Responding to requests from residents regarding technical services and housekeeping
- Relaying residents' requests to senior management
- Ensuring receptionists' shift schedules
- Ensuring receptionists' annual leave schedules
- Organizing and protecting residents' information in accordance with GDPR
- Ensuring the control of common areas
- Working in cooperation with the Security, Technical Services, and Housekeeping Departments
Guest Service Agent
Hotel Les Ottomans
12.2011 - 06.2015
- Handling guest check-in and check-out procedures at the hotel
- Receiving and accounting for guest room payments
- Monitoring technical issues and other deficiencies in rooms
- Conducting one-on-one meetings with guests and assisting in resolving their problems and complaints
- Tracking, entering into the system, and accounting for guest extra expenses
Trainee
Hatsail Travel Agency
04.2005 - 09.2005
- Providing necessary transfers for guests arriving in our country
- Execution and monitoring of tour and excursion operations
- Receiving and fulfilling guest requests
- Resolving guest complaints
- Monitoring transfer vehicles
- Ensuring maximum guest satisfaction throughout their stay
Trainee
BTA Airport Catering
04.2004 - 09.2004
- Working in restaurants at the arrival and departure terminals
- Counting and checking products
- Procuring missing products
- Serving food and drinks to guests
- Ensuring the order and cleanliness of restaurants and work areas
Education
Bachelor - Business Management
Anadolu Üniversitesi
Eskişehir, Turkey 04.2001 -
Bachelor - Tourism And Hotel Management
İstanbul Üniversitesi
Istanbul, Turkey 04.2001 -
Bachelor - Travel Agency And Tour Operator
Mehmet İhsan Mermerci Mesleki Ve Teknik Anadolu Lisesi
Istanbul, Turkey 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Customer relationship management (CRM)
Staff management
Relationship building
Sales management
Brand management
Clear communication
Timeline
International Sales and M.I.C.E Manager
Wtatil.com
12.2023 - Current
Duty Manager
Emaar Square Residences
04.2019 - 12.2023
Front Desk Supervisor
Divan Residence at Bomonti Plaza
08.2015 - 03.2019
Guest Service Agent
Hotel Les Ottomans
12.2011 - 06.2015
Trainee
Hatsail Travel Agency
04.2005 - 09.2005
Trainee
BTA Airport Catering
04.2004 - 09.2004
Bachelor - Business Management
Anadolu Üniversitesi
04.2001 -
Bachelor - Tourism And Hotel Management
İstanbul Üniversitesi
04.2001 -
Bachelor - Travel Agency And Tour Operator
Mehmet İhsan Mermerci Mesleki Ve Teknik Anadolu Lisesi
04.2001 -