Tamara Tülay Özgür-Gürpınar
International Sales & Purchasing Manager
İstanbul
Summary
I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years’ of experience in management, I am excellent in working with others to achieve a certain objective on time and with excellence. The work I find most stimulating allows me to use experience I’ve accumulated through my work life. My time management skills are excellent and I'm organized, efficient, and take pride in excelling at my work, customer service skills and ability to resolve what could be difficult situations. I have a clear idea of what needs to be done, which has helped me effectively manage pressure on the job. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I'm flexible, optimistic, resilient, creative and timely and a people person. Flexible in the sense that I can easily cope up with the changes within my environment, can deal with different people and can do tasks beyond the limit of my expertise. This aspect would help me to become a productive employee of your company. I am a result oriented person, fully dedicated to my work, a person to be trusted, honest and reliable. Team work is my best attribute. Moreover I will do my utmost best to achieve the goal. I'm not a person who has a difficult time with stress. When I'm under pressure, I focus, and get the job done. These qualities make me an indispensable asset to a company.
Overview
23
23
years of professional experience
5
5
Certifications
5
5
Languages
Work History
International Sales & Purchasing Manager
Rhyhtm Group & Çapaçim Spor İnş.San. ve Tic.Ltd.Şti.
05.2018 - 09.2021
- Crafting and executing comprehensive business strategies and plans for export
- Nurture sustainable development in prioritized global markets
- Partnering with General Managers for product evaluation
- Building capacity to fulfill requirements of upcoming business opportunities in global markets
- Manage comprehensive sales activities for products aligned with export sales objectives.
- Managed full execution of sales processes to maximize revenue.
- Managing comprehensive export cycle encompassing customer acquisition, product sales, compliance, logistics, and post-service
- Facilitating export arrangements and managing accurate records of expert licenses and restrictions
- Coordinating overseas transactions involving preparation of required expert documentation
- Directed management of all relevant expert documentation and established communication with multiple government and non-government departments, including expert promotion bureau and shipping company.
- Boosting sales of company products
- Met objectives and milestones defined for area
- Building, sustaining, and growing client base
- Catering to demands of loyal customers
- Expanding business opportunities through diverse market channels
- Establishing sales targets for individual representatives and team collectively
- Coordinated with sales and marketing teams to effectively project product demand.
- Optimized inventory management processes to enhance efficiency and control costs.
- Coached junior team members on effective purchasing management practices and techniques.
- Engaged in trade shows and conferences to enhance industry knowledge and build relationships with potential suppliers.
- Executed comprehensive market research to remain updated on industry trends and competitor activities.
- Contributed significantly to realization of organizational growth targets through strategic management of product procurement activities.
- Optimized lead times by collaborating closely with suppliers to ensure timely product deliveries.
International Sales & Purchasing Manager
Has Kauçuk
08.2016 - 05.2018
- Developing and implementing purchasing strategies to provide a lean and agile supply chain, whilst optimizing inventory and stock turns.
- Proactively improving purchasing processes, supplier selection and development to support above.
- Overseeing the preparation of tenders, analysis of bids and the award of contracts. Managing supplier performance and creating action plans to address those that underperform.
- Arranging all the necessary transportation, legal documentations for the custom processes, working together with the customs agents to assure the fastest clearance possible.
- Continuously reviewing the role of purchasing and communicating its role to other departments in the company. Ensuring that all purchasing transactions are conducted ethically and that CSR is given the appropriate attention.
- Reviewing and maintaining Kanban levels in conjunction with the master scheduler, production controller and manufacturing engineering and QK department.
- Ensuring all Item Planning Data for purchased parts is accurately maintained.
- Providing information to manufacturing regarding availability of material and expedite where necessary.
- Creating and maintain procedures that are consistent with the company s ISO 9001:2008 quality standard. Annually reviewing standard costs and drive product costs down.
- Monitoring ppv throughout the year. Arranging all the international and inland fairs to be attended both for visiting and participating purposes.
- Using meetings, trade shows, conferences, and suppliers’ plants and distribution centers to inspect products and services, assess a supplier’s production and distribution capabilities, and discuss other relevant considerations.
- Acquire various elements necessary for production: materials, parts, machines, supplies, services, etc.
- Obtain anything from raw materials, machinery, and construction services to fabricated parts, office supplies and airline tickets
Sales Manager
Doğan Cam Mamulleri San ve Tic Ltd Şti
03.2015 - 08.2016
- Responsible for overseeing and supervising a company's activities and employees, reporting directly to the owner.
- Develop and implement budgets, prepare reports for senior management and ensure the department complies with company policies, ensure workers have the resources to complete their work.
- Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients, retain existing accounts by presenting new solutions and services to clients.
- Work with mid and senior level management, marketing, and technical staff, Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
- Use a variety of styles to persuade or negotiate appropriately. Work with technical staff and other internal colleagues to meet customer needs.
- Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
- Understand the company’s goal and purpose so that will continually enhance the company’s performance.
Area Sales Manager
IlhanTrading International Trade Inc
11.2014 - 02.2015
- Increasing sales of your company's products
- Reaching the targets and goals set for your area
- Establishing, maintaining and expanding your customer base
- Servicing the needs of your existing customers
- Increasing business opportunities through various routes to market
- Setting sales targets for individual reps and your team as a whole
- Recruiting and training sales staff
- Allocating areas to sales representatives
- Developing sales strategies and setting targets
- Monitoring your team's performance and motivating them to reach targets
- Compiling and analyzing sales figures
- Dealing with major customer accounts
- Collecting customer feedback and market research
- Keeping up to date with products and competitors
Export / Import Manager
AURAFIX - TSD SAĞLIK ÜRÜNLERİ TİC. LTD. ŞTİ.
10.2012 - 06.2014
- Developing and executing business strategy and plans for export
- Establish a sustainable growth in the chosen global markets
- Collaborating with the General Managers In assessing the products
- Establishing the capacity to meet the demands of prospective business opportunities in overseas markets
- Administering all sales activities for the products in line with achieving export sales targets
- Customer acquisition, negotiations of business delivery, preparation or quotations, pricing and full execution of sales
- Executing complete export cycle ranging from customer acquisition, product sales, compliance, logistics and post-service
- Expediting export arrangements and maintaining current information on expert licenses and restrictions
- Executing overseas all transactions involving generation of required expert documentations
- Managing all relevant expert documentations, liaison with various government and non-government department like expert promotion bureau, shipping company, etc
- Increasing sales of your company's products
- Reaching the targets and goals set for the area
- Establishing, maintaining and expanding your customer base
- Servicing the needs of your existing customers
- Increasing business opportunities through various routes to market
- Setting sales targets for individual reps and of the team as a whole
Purchasing Manager
Kayatel Yaylilar Manufacturing Ind. Trade Co. Ltd
08.2011 - 09.2012
- Developing and implementing purchasing strategies to provide a lean and agile supply chain, whilst optimizing inventory and stock turns.
- Proactively improving purchasing processes, supplier selection and development to support above.
- Overseeing the preparation of tenders, analysis of bids and the award of contracts. Managing supplier performance and creating action plans to address those that underperform.
- Arranging all the necessary transportation, legal documentations for the custom processes, working together with the customs agents to assure the fastest clearance possible.
- Continuously reviewing the role of purchasing and communicating its role to other departments in the company. Ensuring that all purchasing transactions are conducted ethically and that CSR is given the appropriate attention.
- Reviewing and maintaining Kanban levels in conjunction with the master scheduler, production controller and manufacturing engineering and QK department.
- Ensuring all Item Planning Data for purchased parts is accurately maintained.
- Providing information to manufacturing regarding availability of material and expedite where necessary.
- Creating and maintain procedures that are consistent with the company s ISO 9001:2008 quality standard. Annually reviewing standard costs and drive product costs down.
- Monitoring ppv throughout the year. Arranging all the international and inland fairs to be attended both for visiting and participating purposes.
- Using meetings, trade shows, conferences, and suppliers’ plants and distribution centers to inspect products and services, assess a supplier’s production and distribution capabilities, and discuss other relevant considerations.
- Acquire various elements necessary for production: materials, parts, machines, supplies, services, etc.
- Obtain anything from raw materials, machinery, and construction services to fabricated parts, office supplies and airline tickets
Import Operation Supervisor
GRUPAJ SERVIS LOJİSTİK A.Ş.
03.2010 - 06.2011
- Assisting the customers, following up the loads and informing the clients accordingly.
- Creating orders, assuring the information, confirming the data with the consignee and the shippers.
- Contacting the shippers, retrieving data necessary for the customs. Informing the customers on the achieved data.
- Developing solutions for the existing clients, persuading the merchandise and visiting the clients on a regular basis. Finding new possible clients and create new partnership possibilities.
- Calculating freight requests, creating offers, corresponding with all overseas and domestic customers, making the necessary documentation. Assisting the Imports Manager, following up all the assigned duties.
- Corresponding with customs agents, depots, consignees and consigners. Reporting CIF loads which have been received by the international transportation companies, tracking the routes and the possibility to achieve the main goal.
- Entering the all the data to the database system called ‘SOFT’. Assisting all the CIF loads and act as the MT to all of them.
- Controlling the custom documents of the loads at hand, making sure the transport progress goes according to the targeted plan.
- Listing all the loads within the critical zone, informing the related co-workers and department, organizing the best and fastest solution possible. Assisting the clients all the way throughout the transportation, till the loads are finalized and delivered.
Senior Translator
General Directorate of Railways, Harbors and Airport Construction(DLH)
08.2006 - 02.2010
- Head translator responsible of all the correspondences between the DLH Directorate and the Contractors.
- Translation work is performed written as well as is being spoken for all projects. In the service company that offers simultaneous translation in all meetings, conferences and seminars, written translations for all kinds of legal documents considering immigration, work permits as consular applications etc.
- Execution of all the correspondences in-between the companies, the applicants and consulates, international correspondences and office-based counseling as well as execution of following the freelance translators
After-Sales Services Specialist
Siemens
11.2004 - 06.2006
- Providing support for Toshiba notebook users all over in America and Europe, concerning all software and hardware problems as operating systems, software based applications, external program based solutions, warranty and technical service cooperation etc, maintaining customer satisfaction through technical services and informing the customers on the phone, with the help of supported web assistance.
- Logs and tracks support issues and follows up to see that they have been successfully resolved.
- Reviews reports of support issues to determine root causes and address problems.
- Monitors remote location scale equipment and peripheral devices to ensure normal operations.
- Implements, and monitors management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
- To coordinate the call center and handle customer complaints and requests.
- To coordinate customer complaints within the company and the dealers.
- To provide the highest level of customer satisfaction.
- To offer an efficient and professional customer oriented response to all incoming inquiries in accordance with established guidelines.
- To prepare internal reports about customer satisfaction within the company.
- To develop new ideas in order to improve the existing system.
Corporate Sales Coordinator
Marc Aurel Spa & Resort Bad Gögging - Germany
06.2003 - 09.2004
- Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
- Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
- Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
- Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
- Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Advertisement and Public Relations Manager
BUDA CLUB
09.2000 - 07.2002
- Oversee the representation of a positive organizational image to the general public, clients, shareholders and the community.
- Oversee preparation and dissemination of press releases and articles and coordinates media events.
- Direct the writing, editing and publishing of organizational publications including stockholder materials.
- Supervise public relations staff.
Public Relations Specialist
ETE Dyeing and Finishing Co.
08.1998 - 07.2000
- Managing the production of marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy, and liaising with designers and printers.
- Arranging for the effective distribution of marketing materials.
- Liaising and building relationships with a range of stakeholders, eg customers, suppliers, colleagues.
- Maintaining and updating mailing databases.
- Organizing and attending events and exhibitions.
Education
Master of Business Administration (M.B.A.) - MBA
Okan Üniversitesi
01.2015
Bachelor of Business Administration (B.B.A.) - Business Administration
Anadolu Üniversitesi
01.2009
Associate of Applied Science - French - Spanish Translator And Interpreter
İstanbul Üniversitesi
04.2001 -
Associate of Applied Science - People Relations
Anadolu Üniversitesi
Eskişehir, Turkey 04.2001 -
Tourism Hospitality - Tourism Hospitality
Anadolu Üniversitesi
01.2002
Skills
Commitment to continuous improvement
Sales demand forecasting
Cost analysis
Cross-functional teamwork
Budgeting expertise
Effective team collaboration
Teamwork and collaboration
Customer service
Problem-solving
Sales funnel management
Time management
Business development and planning
Problem-solving abilities
Team motivation
Team leadership
Multitasking
Operations management
Sales strategy
Multitasking Abilities
Sales presentations
Excellent communication
Decision-making
Client relationship management
Sales reporting
Self motivation
Product knowledge
Customer acquisition
Time management abilities
Adaptability and flexibility
Verbal and written communication
Document management
Effective communication
Team collaboration
Sales operations
Goal setting and achievement
Active listening
Organizational skills
Sales strategy development
Market research
Sales process
Sales tracking
Attention to detail
Problem-solving aptitude
Customer relationship management
Customer complaint resolution
Analytical thinking
Cold calling
Solution selling
Task prioritization
Reliability
Account management
Detail-oriented
Customer order management
Certification
Management strategies and Business Developments in International Trade
Timeline
International Sales & Purchasing Manager
Rhyhtm Group & Çapaçim Spor İnş.San. ve Tic.Ltd.Şti.
05.2018 - 09.2021
International Sales & Purchasing Manager
Has Kauçuk
08.2016 - 05.2018
Sales Manager
Doğan Cam Mamulleri San ve Tic Ltd Şti
03.2015 - 08.2016
Area Sales Manager
IlhanTrading International Trade Inc
11.2014 - 02.2015
Export / Import Manager
AURAFIX - TSD SAĞLIK ÜRÜNLERİ TİC. LTD. ŞTİ.
10.2012 - 06.2014
Purchasing Manager
Kayatel Yaylilar Manufacturing Ind. Trade Co. Ltd
08.2011 - 09.2012
Import Operation Supervisor
GRUPAJ SERVIS LOJİSTİK A.Ş.
03.2010 - 06.2011
Senior Translator
General Directorate of Railways, Harbors and Airport Construction(DLH)
08.2006 - 02.2010
After-Sales Services Specialist
Siemens
11.2004 - 06.2006
Corporate Sales Coordinator
Marc Aurel Spa & Resort Bad Gögging - Germany
06.2003 - 09.2004
Associate of Applied Science - French - Spanish Translator And Interpreter
İstanbul Üniversitesi
04.2001 -
Associate of Applied Science - People Relations
Anadolu Üniversitesi
04.2001 -
Advertisement and Public Relations Manager
BUDA CLUB
09.2000 - 07.2002
Public Relations Specialist
ETE Dyeing and Finishing Co.
08.1998 - 07.2000
Master of Business Administration (M.B.A.) - MBA
Okan Üniversitesi
Bachelor of Business Administration (B.B.A.) - Business Administration
Anadolu Üniversitesi
Tourism Hospitality - Tourism Hospitality
Anadolu Üniversitesi