Aleyna Gültekin
Visa Officer
Istanbul,Kağıthane,
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Visa Officer
BLS International Services
Istanbul, Kagıthane
05.2023 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public and other involved parties.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Excellent communication skills, both verbal and written.
Call Center Representative
BLS International Services
Istanbul, Kagıthane
06.2022 - 04.2023
- First as an internship and then as a full-time job I started to work at BLS International Services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Responded to customer calls and emails to answer questions and services.
Secretary
Orkut Ambalaj
Istanbul, Kagıthane
12.2020 - 02.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Childcare Volunteer Teacher
Akatlar Kindergarten
Istanbul, Besiktas
09.2017 - 06.2018
- Served as positive role model, promoting healthy interpersonal behaviors.
- Supervised children of various ages on playground and field trips.
- Helped children with homework assignments.
- Watched and redirected inappropriate student behavior.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Associate Of Applied Translation - Applied English And Translation
Istanbul Gelisim University
Avcilar 09.2019 - 10.2022
Skills
Interviewing
Application Review
Document preparation
Employee training
Data analysis
Translation
Creative problem solving
Timeline
Visa Officer
BLS International Services
05.2023 - Current
Call Center Representative
BLS International Services
06.2022 - 04.2023
Secretary
Orkut Ambalaj
12.2020 - 02.2021
Associate Of Applied Translation - Applied English And Translation
Istanbul Gelisim University
09.2019 - 10.2022
Childcare Volunteer Teacher
Akatlar Kindergarten
09.2017 - 06.2018