Z. Nesrin Coşkun
Education Technologist
Istanbul
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
And an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Oxford Test of English| Test Centre Manager
Oxford University Press
Istanbul
05.2023 - Current
- Conducted full-cycle recruitment processes, including drafting and posting job ads, reviewing resumes, screening candidates, and scheduling interviews and skills tests
- Utilized instructional design principles and theories to assess the needs of the organization and develop effective recruitment strategies and curricula
- Demonstrated strong project management skills in coordinating appointments, administering skills tests, and maintaining data in the recruiting database
- Conducted thorough interviews with candidates and test takers, both in person and remotely, to assess their qualifications and cultural fit
- Ensured a high level of customer service by promptly responding to inquiries and providing comprehensive information to candidates
- Collaborated with management on personnel issues, employee development, and the organization of training workshops
- Maintained confidentiality of human resource information and complied with data protection regulations
- Provided support to other team members, fostering a collaborative and efficient work environment
- Reported key metrics and performance to company stakeholders
- Managed daily operations of the test center, ensuring availability of materials and equipment
- Oversaw test administration, adhering to security protocols and maintaining test center standards
- Managed test scores, entered them into the online portal, and issued test certificates
- Provided excellent customer service and promptly addressed inquiries from stakeholders
- Developed and implemented marketing strategies to attract test-takers
- Stayed updated on changes to the OTE and implemented necessary operational adjustments
- Reported on performance metrics to,
- Information and, , Turkish Prime Ministry
- Successfully managed information and translation services, ensuring accuracy and timely delivery
- Coordinated with various departments and external stakeholders to meet organizational needs
- Oversaw team performance, conducted evaluations, and provided training.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
Information and Translation Manager
Turkish Prime Ministry
Ankara
05.1990 - 06.2010
- Identified and communicated employee needs to supply capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize task success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed translation services, ensuring accuracy and timely delivery.
- Coordinated with various departments and external stakeholders to meet organizational needs.
- Oversaw team performance, conducted evaluations, and provided training.
Education
Ph.D. - Educational Technology
Bahcesehir University
Istanbul 05.2023 - Current
Master of Science - Communications And Media Studies
Bahçeşehir University
Istanbul 02.2018 - 05.2020
Associate Degree - Audio-Visual Techniques And Media Production
Anatolian University
Eskişehir 06.2016 - 06.2017
Bachelor's Degree - Sociocultural Ethnology, History, Geography, Philology
Ankara University
Ankara 10.1982 - 05.1986
Skills
Test Center Management
Additional Information
- Achieved a GPA of 3.88, demonstrating academic excellence and dedication to learning.
- Published research articles in reputable journals, including "Uncovering Fears, Challenges, and Motives of an Adult Learner with Dyslexia through Metaphors" and "An Instructional Design for Vocabulary Acquisition with a Hidden Disability of Dyslexia."
- Presented research findings at conferences and contributed to the advancement of educational technology and language education.
- Published research articles in reputable journals, including LEARN Journal and Cypriot Journal of Educational Sciences.
- Founded and Chaired IGDA (Internetional Game Developers Assosciation) Istanbul - hosted by Bahçeşehir University.
- Became Aflatoun International Advocate Partner and Regional Master Trainer.
- Planned Events for Connecting Global Minds in Internations.
- Awarded with Best Cost - Benefit Award by CRI Paris for Developing Auscultation Skills Training for Medical Trainees based on UN Sustainable Goals.
Timeline
Oxford Test of English| Test Centre Manager
Oxford University Press
05.2023 - Current
Ph.D. - Educational Technology
Bahcesehir University
05.2023 - Current
Master of Science - Communications And Media Studies
Bahçeşehir University
02.2018 - 05.2020
Associate Degree - Audio-Visual Techniques And Media Production
Anatolian University
06.2016 - 06.2017
Information and Translation Manager
Turkish Prime Ministry
05.1990 - 06.2010
Bachelor's Degree - Sociocultural Ethnology, History, Geography, Philology
Ankara University
10.1982 - 05.1986