Microsoft SQL
ZÜLFİKAR KUTLUHAN AKKILIÇ
Lead Technical Support Engineer
İzmir
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Lead Technical Support Engineer
I2I Systems
02.2024 - Current
- Defect assignment and tracking: Assigning production environment defects to relevant developers and ensuring their resolution is tracked effectively.
- Release management coordination: Organizing release management meetings and identifying weekly shipment defects.
- Issue prioritization and resolution: Conducting preliminary analysis of production issues and directly contacting developers when necessary.
- Client communication: Hosting weekly meetings with clients to provide updates on defects, sharing defect schedules, and addressing client concerns.
- CR process monitoring: Tracking the progress of Change Requests (CRs) and ensuring timely updates.
- Log retrieval: Requesting necessary logs from clients for defect analysis in production environments.
- Impact analysis and data correction: Collaborating with developers to assess the impact of defects, ensuring data correction in "as-is" scenarios, and communicating findings to Agile teams.
Integration Engineer
I2I Systems
02.2023 - 02.2024
- Performance testing: Conducting performance tests for shipments prepared for production environments using JMeter.
- Oracle instance setup: Installing and configuring Oracle instances as required.
- Module installation and configuration: Setting up modules on empty servers, configuring them, and ensuring they are operational.
- Performance optimization: Identifying and implementing improvements to enhance system performance.
Application Support Specialist
I2I Systems
03.2022 - 03.2023
- Addressing production environment issues: Responsible for identifying and managing issues in production environments by assigning relevant tasks to developers based on the module and ensuring proper follow-up and resolution.
- Crisis management: Actively intervening in real-time production crises and, when necessary, implementing solutions in collaboration with developers.
- Defect tracking: Monitoring and tracking defects, coordinating with developers to obtain test cases for releases, and communicating them to the testing teams.
- Production support: Providing guidance and support during deployment processes in production environments, ensuring seamless implementation.
Education
Bachelor of Science - Electronic And Communication Engineer
Çankaya University
Ankara 04.2001 -
Associate of Applied Science - Electronic Communication Technology
Gediz University
İzmir 04.2001 -
Skills
Customer support
Remote diagnostics
Training and mentoring
Incident management
DevOps
Software
Linux
Certification
BODY LANGUAGE
Timeline
Lead Technical Support Engineer
I2I Systems
02.2024 - Current
Integration Engineer
I2I Systems
02.2023 - 02.2024
Yapay Zekaya İlk Adım
09-2022
Application Support Specialist
I2I Systems
03.2022 - 03.2023
BODY LANGUAGE
03-2013
DICTION
03-2013
EFFECTIVE COMMUNICATION
03-2013
Bachelor of Science - Electronic And Communication Engineer
Çankaya University
04.2001 -
Associate of Applied Science - Electronic Communication Technology
Gediz University
04.2001 -